Experienced Customer Service Specialist – Government and Corporate Affairs

Join the arenaflex family and embark on a journey that will take you to new heights, both personally and professionally. As a valued member of our team, you'll have the opportunity to explore a world of possibilities, travel the globe, and grow your expertise in a dynamic and inclusive work environment.

Why You'll Love This Job

As a Customer Service Specialist in our Government and Corporate Affairs team, you'll be at the forefront of delivering exceptional customer experiences, promoting air travel on arenaflex, and resolving customer complaints in a mutually beneficial manner. You'll be part of a collaborative and supportive team that values diversity, inclusion, and employee growth.

Key Responsibilities

* Promote and sell air travel on arenaflex to government and corporate clients

• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets
• Answer inquiries regarding general travel information and resolve customer problems in a timely and professional manner
• Communicate with customers over the phone to research passenger complaints, advise of cancelled or delayed flights, and communicate new rules, policies, and procedures that affect customers
• Collaborate with internal stakeholders to resolve complex customer issues and provide exceptional service

Essential Qualifications

* Bachelor's degree in a relevant field or equivalent experience/training

• Excellent leadership, organizational, and customer contact skills
• Knowledge of Native SABRE or similar reservation systems
• Ability to be resourceful and creative in resolving customer problems
• High level of initiative, good judgment, and dependability
• Satisfactory attendance required

Preferred Qualifications

* Experience in customer service, sales, or a related field

• Knowledge of the airline industry and its regulations
• Familiarity with CRM software and other customer service tools
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work effectively in a team environment
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in Microsoft Office and other software applications
• Ability to learn and adapt to new systems and processes

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Specialist, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive team environment that encourages learning and innovation
• Access to industry-leading tools and technologies to stay ahead of the curve

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us create an inclusive work environment that meets the needs of our diverse world.

Compensation, Perks, and Benefits

As a valued member of our team, you'll enjoy:

• Competitive salary and benefits package
• Travel perks: explore the world with your family and friends on more than 6,800 daily flights across our global network
• Health benefits: access to health, dental, prescription, and vision benefits on day one
• Wellness programs: tools, resources, and support to help you be the best version of yourself
• 401(k) program: available upon hire, with employer contributions after one year

Conclusion

If you're ready to join a dynamic and inclusive team that values employee growth and development, we encourage you to apply for this exciting opportunity. As a Customer Service Specialist in our Government and Corporate Affairs team, you'll have the chance to make a real difference in the lives of our customers and contribute to the success of arenaflex. Don't miss out on this opportunity to take your career to new heights. Apply now and join the arenaflex family! Apply for this job