Experienced Customer Service Representative – Remote Opportunity in Maine

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we may have the perfect opportunity for you! arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a Customer Service Representative at arenaflex, you'll have the opportunity to engage with customers, help them find the perfect products, and provide solutions to their problems. If you're looking for a role that's more than just answering phones, but a chance to make a real difference in people's lives, then this might be the perfect fit for you!

About arenaflex

arenaflex is a leading e-commerce retailer that's passionate about providing exceptional customer experiences. We're a company that values diversity, inclusion, and employee growth, and we're committed to creating a workplace culture that's supportive, collaborative, and fun. Our team members are passionate about pets and dedicated to delivering outstanding service to our customers.

What You'll Do

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned.
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike.
• Operating with a willingness to learn, sharing feedback, getting feedback, and being open-minded to grow.
• Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

What You'll Need

To be successful in this role, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Fluency in both Canadian French (Quebecois) and English
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To ensure you have a successful and productive work experience, you'll need:

• A work area that's large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience.
• A work area that's acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10 Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.))
• You'll provide high-speed internet, and we'll provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
• A phone line is not required, but you must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:

+ A smartphone or tablet on which the Okta mobile app can be downloaded. + A cell phone that can receive SMS messages and phone calls.

Why arenaflex Customer Service?

It's not just about us – it's about what you get. That's why in arenaflex Customer Service, you're empowered to become your best.

• YOU BELONG: arenaflex is a place where you can be your authentic self. Our pet parents and partners are from everywhere – different places and different walks of life. It's what makes them unique. Likewise, arenaflex team members are empowered to bring their perspectives to deliver on our mission!
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location.
• YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflex team members who are making an impact each day.

Equal Opportunity Employer

arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here. Apply Job! Apply for this job