Experienced Customer Service Representative – Pet Industry E-commerce

Are you a people person with a passion for helping others? Do you thrive in fast-paced environments where no two conversations are ever the same? If so, we may have the purr-fect opportunity for you to join arenaflex, a leading e-commerce retailer in the pet industry. As a Customer Service Representative at arenaflex, you will be the face of our company, engaging with customers who contact us for a variety of topics ranging from helping them shop for their new pet to finding that perfect chew toy. We're not looking for order-takers or script-readers – we're searching for those who can think critically in the moment, have a passion for genuinely helping others, and are comfortable working from home.

About arenaflex

arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're a company that values our customers and our team members, and we're committed to providing an exceptional customer experience. Our award-winning customer service organization is the backbone of our company, and we're seeking motivated and enthusiastic Customer Service Representatives to join our team.

What You'll Do

As a Customer Service Representative at arenaflex, you will:

• Engage directly with customers who contact us for a variety of topics, using your excellent communication skills to resolve their issues and provide a positive experience.
• Research and problem-solve to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution.
• Operate with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike.
• Operate with a willingness to learn, sharing feedback and being open-minded to grow and develop your skills.
• Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

What You'll Need

To be successful in this role, you will need:

• 2 years of customer service experience, with a proven track record of providing exceptional customer service.
• Excellent communication skills (written, verbal, and listening) in a written assessment.
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment.
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers.
• Ability to adapt to change with the business needs of the company.
• Flexibility to shift schedule and work overtime as needed by the business unit.
• Must bring proven ability to maintain confidentiality and secure sensitive information.
• High school diploma or equivalent.
• Must be able to pass a background check.

Technical Requirements

To ensure a successful and productive work environment, you will need:

• A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience.
• A work area that is acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed). You can test your internet speed at speedtest.net or by contacting your service provider.
• You will provide high-speed internet, and we will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
• A phone line is not required, but you must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify.

Why arenaflex Customer Service?

At arenaflex, we're committed to providing an exceptional customer experience, and we're looking for team members who share our passion for helping others. As a Customer Service Representative at arenaflex, you will be empowered to become your best, with opportunities to learn and grow in a fast-paced and dynamic environment.

• YOU BELONG: arenaflex is a place where you can be your authentic self, and we value diversity and inclusion of all team members.
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more!

Equal Opportunity Employer

arenaflex is committed to equal opportunity and values diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here. Apply Job! Apply for this job