Experienced Healthcare Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

About arenaflex

arenaflex is a company that's passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. Our balanced high-tech and high-touch approach blended with deep industry and geographic expertise makes us a leader in the industry.

Benefits of Working with arenaflex

We offer a range of benefits that make us an attractive employer, including:

• Paid Training: We invest in our employees' development and provide comprehensive training to ensure they have the skills and knowledge needed to succeed in their roles.
• Competitive Wages: We offer competitive salaries and benefits packages that reflect the value we place on our employees' contributions.
• Full Benefits: We provide a range of benefits, including medical, dental, vision, 401k, and more, to support our employees' physical and financial well-being.
• Paid Time Off: We believe in work-life balance and offer paid time off to allow our employees to recharge and pursue their interests.
• Employee Wellness and Engagement Programs: We're committed to creating a healthy and engaging work environment that supports our employees' physical, emotional, and mental well-being.

Teleperformance and You

As a Healthcare Customer Service Representative at arenaflex, you'll be a key contributor to our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!

Responsibilities

As a Healthcare Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Calmly attempting to resolve and de-escalate any issues.
• Escalating interactions when necessary and appropriate.
• Responding to requests for assistance and/or possible processing payments.
• Tracking all call-related information for auditing and reporting purposes.
• Providing feedback on call issues.
• Upselling if required.

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:

• Ability to work remotely in a virtual team environment.
• 6 months of customer service experience preferred.
• Over 18 years of age.
• Ability to type 30 wpm.
• High School Graduate or GED.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Logical problem-solving skills.
• Ability to navigate Windows operating systems.
• Organization and work prioritization skills.

Work from Home Requirements

To work from home, you'll need:

• Internet Connection Requirements:
• Minimum subscribed download rate equal to or exceeds 50.0 Mbps.
• Minimum subscribed upload rate equal to or exceeds 10.0 Mbps.
• ISP must have no packet loss and ping under 50ms.
• Proof of internet speed required.
• Clean and quiet workspace.

Be Part of Our arenaflex Family

At arenaflex, it's our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

arenaflex is an Equal Opportunity Employer

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