Experienced Technical Content Designer – Customer Service and Support Experience

At arenaflex, we're revolutionizing the way people enjoy entertainment worldwide. With 278 million paid memberships in over 190 countries, we're shaping the future of global entertainment and providing a platform for creators to share their stories with the world. Our members need our help from time to time, and that's where our Global Customer Service (CS) organization comes in – we're dedicated to providing amazing interactions with our subscribers around the world.

Join arenaflex's Customer Service Content Strategy Team

We're looking for a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team and improve the support experience for our members and customer service agents. As a Technical Content Designer, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams.

About the Role

As a Technical Content Designer, you'll have the opportunity to make a significant impact on the customer experience by creating and editing content that helps customers navigate technical issues in a clear and simple way. You'll be responsible for leading large complex editorial projects, creating and editing customer service content, ensuring consistent content style and tone, and partnering with various teams to drive improvements.

Key Responsibilities

* Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting

• Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams
• Create, maintain, and update style guides and editorial training
• Leverage multiple data sources to provide data-driven analysis and content recommendations

Qualifications

* BS/BA degree

• 5+ years of relevant experience
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience, with a focus on customer service organizations or highly technical environments for a consumer audience
• Experience writing for different platforms, such as computer, mobile, or TV
• Experience with information architecture and content management systems
• Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment

Why Join arenaflex?

* Competitive compensation structure, with an annual salary range of $50,000 – $190,000

• Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
• Paid leave of absence programs, with 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
• Flexible time off for full-time salaried employees
• Unique culture and environment, with a focus on diversity, equity, and inclusion
• Opportunities for career growth and professional development

About arenaflex's Culture

arenaflex is a unique culture and environment that values diversity, equity, and inclusion. We recognize that diversity of thought and background builds stronger teams and approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

How to Apply

If you're passionate about creating amazing customer experiences and want to join a dynamic team that's shaping the future of global entertainment, apply now! Apply for this job