Experienced Remote Healthcare Customer Service Representative – Insurance-Based Program

At arenaflex, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With arenaflex-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support... to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with arenaflex (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary:

As a Remote Healthcare Customer Service Representative at arenaflex, you'll play a vital role in helping our clients address their customers' concerns, provide support, and resolve issues. This is a fast-paced insurance-based program requiring commitment to member healthcare needs. The Program services an elderly and disabled community, and we're looking for a dedicated and compassionate individual to join our team.

Responsibilities:

* Assist customers with issues and concerns they are experiencing during the use of the product and/or service

• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services
• Provide exceptional customer service and support to meet the needs of our clients and their customers
• Collaborate with internal teams to resolve complex issues and improve customer satisfaction
• Stay up-to-date on product knowledge and industry trends to provide accurate and informed support
• Meet or exceed performance metrics and quality standards
• Participate in ongoing training and development to improve skills and knowledge

Qualifications:

* High school diploma or GED

• Customer service experience is a plus, but not required
• Strong computer navigational skills, including proficiency in Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous demeanor
• Customer-oriented mindset with a focus on delivering exceptional service
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information

Work Environment:

* Ongoing usage of phone and computer systems

• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file
• arenaflex will provide the equipment you need to conduct your work, which may include a webcam
• You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps
• Physical Demands: Constant sedentary work

Benefits:

* Health, dental, and vision coverage/HSA

• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

Career Growth Opportunities:

* arenaflex is committed to helping our employees grow and develop their careers

• Opportunities for advancement to leadership roles and specialized positions
• Ongoing training and development to improve skills and knowledge
• Collaborative and supportive work environment that encourages growth and innovation

Work-Life Balance:

* arenaflex understands the importance of work-life balance and offers flexible scheduling options

• Opportunities for remote work and flexible scheduling
• Paid time off and holidays to recharge and relax
• Employee assistance program to support mental and physical well-being

How to Apply:

* Place an application

• Complete your online assessment
• Our team will review your application
• If selected to move forward, our team will follow up directly

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia. arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Apply Job! Apply for this job