Experienced Full Stack Product Manager – Customer Service and Member Management Platform Development

At arenaflex, we're revolutionizing the way people consume entertainment, and we're looking for a seasoned product manager to lead the charge in developing our member management platform. As a key member of our Customer Service organization, you'll be responsible for shaping the future of our enterprise platform, driving innovation, and delivering exceptional customer experiences.

About arenaflex

arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. We're committed to providing our members with the best possible experience, and our Customer Service team is at the forefront of this effort. With a passion for innovation and a focus on customer satisfaction, we're constantly looking for ways to improve our member management platform and deliver exceptional customer experiences.

The Role

As a Product Manager on our Customer Service team, you'll be responsible for leading the development of our member management platform, working closely with design, engineering, operations, insights, and analytics teams to deliver a world-class enterprise platform experience. You'll be the key player in shaping the future of our platform, helping to create and execute the long-term strategy and prioritized roadmap.

Responsibilities

* Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.

• Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.
• Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
• Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
• Understand differences in support expectations in different regions around the world and tailor the experience accordingly, including nuanced differences among arenaflex's different services/products, such as Streaming, Games, Live Experiences, Ads, etc.
• Expand product management responsibility to other tools as business needs present.
• Embody the unique arenaflex culture.

What We're Looking For

* 5+ years of experience in product management for consumer or internal-facing products is a must.

• A deep understanding of Customer Service business and contact center business is a must.
• Prior experience working with member management products, whether third-party or in-house build, is a must.
• Quick learner and the ability to work in a fast-paced global environment.
• Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities.
• Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally are extremely important.
• Organizational leadership and influence without authority.
• Ability to make tough but informed decisions with both data and judgment.
• Ability to inspire, motivate, and lead designers and engineers.
• Demonstrated record of executing projects that measurably improved customer and agent experiences.
• Deep focus on delivering a great customer and agent experience.
• Experience working on global products and enterprise platforms is also beneficial.

Compensation and Benefits

* Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options.

• The range for this role is $160,000 - $390,000.
• arenaflex provides comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
• We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

Work Environment and Culture

* arenaflex is a unique culture and environment. We're committed to diversity, equity, and inclusion, and we celebrate the diversity of our team members.

• We're a remote-friendly company, and we offer flexible work arrangements to support work-life balance.
• We're passionate about innovation and customer satisfaction, and we're constantly looking for ways to improve our member management platform and deliver exceptional customer experiences.

Why Join arenaflex?

* arenaflex is a leader in the entertainment industry, and we're committed to innovation and customer satisfaction.

• We offer a unique culture and environment that values diversity, equity, and inclusion.
• We're a remote-friendly company, and we offer flexible work arrangements to support work-life balance.
• We're passionate about delivering exceptional customer experiences, and we're constantly looking for ways to improve our member management platform.

How to Apply

If you're a seasoned product manager with a passion for innovation and customer satisfaction, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job