Experienced Customer Service Representative – Delivering Exceptional Support to Global Customers

At arenaflex, we are a connected service organization dedicated to providing unparalleled support to our customers across the globe. As a Customer Service Representative, you will be an integral part of our fast-growing organization, helping us build and shape our growth engine while enjoying the backing of a parent organization. Our family of companies, including nVenia, FMH Conveyors, Key Technology, and many more, is committed to being a global source for parts and service support, and we are looking for talented individuals to join our team.

About arenaflex

arenaflex is a leading provider of service and support solutions, with a diverse portfolio of offerings that cater to the needs of our customers. Our organization is built on a foundation of teamwork, respect, integrity, a winning spirit, and a sense of urgency. We are driven by our employees, and their successes are our top priority. Our commitment to diversity, equity, and inclusion is reflected in our global programs, and we are proud to be active members of our community through various volunteer opportunities.

Why Join arenaflex?

As a Customer Service Representative at arenaflex, you will have the opportunity to:

• Work in a collaborative and dynamic environment with a cross-functional team
• Develop your skills and knowledge in a fast-paced and rapidly growing organization
• Enjoy a comprehensive total rewards package, including competitive compensation, comprehensive benefits, education and training programs, paid holidays and paid time off, and more
• Be part of a culture that promotes long-term career satisfaction and personal and professional growth
• Contribute to our Doing Good initiatives and make a positive impact in our community

Job Summary

We are seeking an experienced Customer Service Representative to join our team at FMH Conveyors. As a Customer Service Representative, you will be responsible for providing exceptional support to our customers, including technical information, order management, and post-service support. You will also be responsible for listening to and discerning the needs of our customers, and following up on those needs.

Key Responsibilities

* Salesforce case and order entry of parts and service for various types of customers

• Order management, including all types of purchase orders, work orders, parts orders, invoices, parts documentation, etc.
• Prepares quotes for service and parts orders
• Provides account support, including reviewing contracts, specialized invoicing, specific routing for parts orders and or shipping notices
• Provides efficient, effective, and comprehensive management of service orders, including maintenance and management of order records and documentation
• Provides customer post-service support and aftermarket sales and research of spare parts and service, including quoting
• Provides support to inside and outside service staff and associated customers
• Responds to verbal or written customer inquiries regarding service requests or orders for parts, pricing, and delivery
• Coordinates projects, schedules, and logistics for service accounts, including the coordination and resolution of customer freight issues such as shipment damages and delivery issues
• Coordinates and handles warranty issues and focuses on tracking warranty costs, including working with procurement on back-charging suppliers to recoup warranty costs generated by suppliers
• Observes safety and security procedures; uses equipment and materials properly; reports potentially unsafe conditions
• Ensures company policies and procedures are reviewed often and notifies the Customer Service Manager when such policies or procedures may need to be revised to increase work efficiency in the department

Requirements

* Bachelor's Degree preferred

• Two years of experience in a manufacturing environment or a combination of education/experience
• Strong team building and leadership abilities
• Experience and knowledge of Salesforce and Epicor ERP is a plus
• Experience in product application design and product enhancements is a plus
• Strong analytical, organizational skills, and communication skills

Physical Requirements

* Stand, walk, or sit for up to an eight-hour shift

• Ascend and push, and pull up to 20 lbs.
• Bend, twist, and reach with arms
• Dexterity with hands and fingers to work on a computer keyboard

Work Environment

* Office & factory shop floor

What We Offer

* Competitive compensation

• Comprehensive benefit packages designed to support your health, well-being, and financial security
• Education and training programs, including an educational assistance program
• Paid holidays and paid time off
• A cross-functional, collaborative environment, focused on delivering results
• Core values of Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency
• A culture that promotes long-term career satisfaction and personal and professional growth
• Opportunities for career growth and advancement
• A comprehensive total rewards package that includes a range of benefits and perks

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job