Experienced Customer Service Representative – Airport Operations at arenaflex Saint Louis, MO
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a key member of our airport operations team, you'll play a vital role in ensuring the smooth and enjoyable journey of our customers. If you're passionate about delivering top-notch customer service, working in a fast-paced environment, and contributing to a dynamic team, we invite you to join us as an Experienced Customer Service Representative – Airport Operations at arenaflex Saint Louis, MO.
About arenaflex
arenaflex is a leading airline that operates with a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. Our people are our success, and we're committed to Sharing Success with our employees. As a career at arenaflex, you'll have the opportunity to see the world while earning great compensation and benefits to help you keep climbing along the way.
Key Responsibilities
As an Experienced Customer Service Representative – Airport Operations, you'll be responsible for:
- Greeting customers, guiding them to their destinations, and assisting them with their ticketing and baggage check-in process
- Ensuring the check-in process, boarding process, and seat availability are completed accurately and efficiently
- Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds
- Operating loading bridges and opening, closing, and securing aircraft doors
- Escorting unaccompanied minors and disabled passengers throughout the airport
- Maintaining a high level of customer satisfaction by resolving issues promptly and professionally
- Collaborating with colleagues to ensure seamless airport operations
Work Environment and Schedule
Our airport operations team works in a fast-paced environment, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule, and you'll work between 20 and 40 hours per week based on your seniority. As a member of our team, you'll be required to work flexible hours, including weekends and holidays.
Benefits and Perks
At arenaflex, we offer a comprehensive benefits package to support your physical, emotional, social, and financial health. Some of the benefits and perks you can expect include:
- Competitive salary and industry-leading profit-sharing program
- 401(k) with generous company contributions up to 9%
- Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health
- Domestic and International space-available flight privileges for employees and eligible family members
- Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Recognition rewards and awards through the platform Unstoppable Together
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What You Need to Succeed
To be successful in this role, you'll need to:
- Consistently prioritize safety and security of self, others, and personal data
- Embrace diverse people, thinking, and styles
- Possess a high school diploma, GED, or high school equivalency
- Be at least 18 years of age and have authorization to work in the United States
- Proficiency in English
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
- Possess basic digital literacy
- Pass a physical ability test (PAT) – you can prepare for the PAT by watching this video
- Pass a Customer Service Assessment
What Will Give You a Competitive Edge
While not required, having the following qualifications will give you a competitive edge:
- Previous experience in customer service or a related field
- Knowledge of airport operations and procedures
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and conflict resolution skills
- Ability to lift up to 70 pounds and stand for long periods
How to Apply
If you're passionate about delivering exceptional customer service and contributing to a dynamic team, we invite you to apply for the Experienced Customer Service Representative – Airport Operations role at arenaflex Saint Louis, MO. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job