Experienced Healthcare Customer Service Representative – Remote USA Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the customer experience by infusing humanity into every interaction. As a Healthcare Customer Service Representative working remotely, you'll be at the forefront of this movement, making a tangible difference in the lives of our customers every day. Join our award-winning team and discover a career that's as rewarding as it is challenging.

About arenaflex

arenaflex is a global leader in customer experience technology and services, dedicated to helping companies build engaged, pleased, and profitable customer experiences. Since 1982, we've been at the forefront of innovation, leveraging our unique blend of humanity and technology to deliver exceptional results for some of the world's most iconic brands. Our commitment to diversity, equity, and inclusion has earned us a reputation as a Great Place to Work, and we're proud to be an equal opportunity employer.

What You'll Be Doing

As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be responsible for:

• Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
• Conducting research and making outbound calls to provide answers for customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members
• Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information

A Typical Day in the Life

* You'll work from the comfort of your own home, surrounded by the people and things that matter most to you

• You'll be supported by a global team of curious lifelong learners, guided by our company values and committed to your career growth and development
• You'll have access to a comprehensive training program, including webcam-enabled coaching and engagement, as well as 1000s of free courses to support your career growth wherever that may take you
• You'll be part of a dynamic, global community that's passionate about making a difference in the lives of our customers

What You Bring to the Role

* 6 months or more of customer service experience

• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience
• High-speed internet (> 15 mbps)
• A USB wired headset (or a compatible headset of your choice)
• A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in

What You Can Expect

* A supportive and inclusive work environment that values your contributions and recognizes your potential

• A base wage range of $16 per hour, plus performance bonus opportunities
• A comprehensive benefits package that includes PTO, tuition reimbursement, health and wellness incentives, and more
• Opportunities for career growth and development, including training and coaching to help you succeed in your role
• A global community of like-minded individuals who share your passion for making a difference in the lives of our customers

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.

Reporting Structure

You'll report to a Team Lead, who will provide guidance and support to help you succeed in your role. You'll contribute to the success of the customer experience and the overall success of the team.

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that reflects the communities we serve.

How to Apply

If you're passionate about making a difference in the lives of our customers and are looking for a career that's as rewarding as it is challenging, we want to hear from you. Apply now to join our team of Healthcare Customer Service Representatives and discover a career that's as unique as you are. Apply Job! Apply for this job