Experienced Live Service Executive Producer – Web & Cloud Application Development
At arenaflex, we're on a mission to revolutionize the way people interact with our live help games, and we're looking for a talented Live Service Executive Producer to join our team. As a key member of our Live Help Games team, you'll have the opportunity to shape the future of our live help index, working closely with our PMs to create an engaging experience for our users across the globe.
About arenaflex
arenaflex is a leading provider of innovative solutions for the gaming industry. Our team of experts is passionate about creating immersive experiences that bring people together. With a focus on web and cloud application development, we're constantly pushing the boundaries of what's possible. If you're looking for a challenging and rewarding career, where you can make a real impact, then arenaflex is the perfect place for you.
Job Summary
As the Live Service Executive Producer, you'll be responsible for overseeing the creation and delivery of our live help games. You'll work closely with our Live Makers, PMs, and external development teams to ensure that our games are engaging, fun, and meet the needs of our users. You'll be responsible for managing a team of Live Makers, coaching and mentoring them to achieve their full potential. You'll also be responsible for identifying and mitigating risks, and ensuring that our games are delivered on time and within budget.
Key Responsibilities
* Own the overall Live Help creation methodology for the portfolio, including pipelines and cycles to ensure that Live Makers have everything they need to serve players, engineers, and partners
- Recognize and lead key initiatives across the portfolio to ensure our team and developers have objectives, tools, processes, and needs to succeed in Live help games
- Assist with resolving complex product issues through creativity, innovation, and other means necessary to get the job done
- Identify risks early and often and eliminate barriers and execution bottlenecks as needed
- Work closely with business development on engineer assessments and provide creation-related feedback to ensure developers are set up for success before signing off
- Manage a team of Live Makers, supporting them in their role as our external developer's primary resource
- Coach and mentor multiple Live Makers, setting out development and opportunities for their success while maintaining a reasonable creation capacity
- Collaborate with Shocking Associates
- Align with our Live Help Head of Product Management to ensure needs can be executed and guides are in sync
- Cooperate with Chief Makers and Task Leads for our development activities to ensure the Live Assistance is set up for success early on and share best practices for building amazing teams
- Foster strong relationships with internal and first-party studios to establish and maintain a pipeline of information so we're aligned on systems, games, opportunities, and needs
- Work cross-functionally to create a strong team culture based on rich communication, transparency, and shared ownership
Essential Qualifications
* Past Live Maker or Live Help Task Lead experience in a game developer or publisher
- 3+ years of group management experience
- 3+ years of experience in game development with experience delivering multiple games (social, F2P, mobile, web, console, handheld)
- Outstanding knowledge of Live Help creation, the challenges generally experienced by teams, and solutions tailored to their needs
- Experience driving complex cross-functional projects with successful delivery of value, plan, and in adjusting scope, capacity, budget, risk, and time
- Experience in core training and execution, specifically post-launch/live services experience in gaming preferred (console, PC, or mobile)
- Ability to influence direction without relying on positional power
- An uncanny talent for reaching solutions through unconventional methods and fostering an approach to set them in motion
- Excellent interpersonal skills with the ability to work with various individuals, effectively communicating everything from information to creative feedback
- Several years of experience overseeing direct reports with varying degrees of creation experience
- Passion for games, developments in software, and how they advance the player experience
Preferred Qualifications
* Experience working with Agile methodologies
- Experience with project management tools such as Jira, Asana, or Trello
- Experience with version control systems such as Git
- Experience with cloud-based development platforms such as AWS or Azure
- Experience with web and cloud application development
- Experience with game development engines such as Unity or Unreal Engine
What We Offer
* Competitive salary and benefits package
- Opportunity to work on exciting and challenging projects
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to the latest technology and tools
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and experienced Live Service Executive Producer looking for a new challenge, then we want to hear from you. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply Now! Apply for this job