Experienced Intermodal Customer Support Specialist III – Logistics and Transportation Operations

At arenaflex, we're revolutionizing the way goods move, and we're looking for a skilled and dedicated Customer Support Specialist III to join our Intermodal operations division. As a key contributor to our team, you'll play a vital role in ensuring that customer shipments are delivered on time, while developing strong relationships with customers and carriers. If you're passionate about logistics, transportation, and delivering exceptional customer service, we want to hear from you.

About arenaflex

arenaflex is a leading logistics platform and partner, committed to reimagining the way goods move to help communities thrive. With a strong focus on innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency. Our comprehensive logistics network consists of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies.

Key Responsibilities

As an Experienced Intermodal Customer Support Specialist III, you'll be responsible for:

• Verifying order readiness for shipments and changing appointments when necessary
• Prioritizing loads by time schedule and customer priority to minimize deadhead
• Scheduling using various customer applications
• Confirming shipment delivery via carrier websites, phone, email, and other channels
• Creating shipments when necessary based on customer and carrier business rules
• Establishing and maintaining effective relationships with carriers contracted to the dedicated fleet and other carriers operating in your geographical region
• Establishing and maintaining effective relationships with shippers and receivers through professional and timely communications and inquiry responses
• Corresponding with Operations, customers, and carriers regarding rating and accessorial information as set per customer business rules
• Leading training sessions for Carrier Contacts as necessary on Carrier Portal
• Setting up new customer and vendor users and locations in the TMS, leveraging knowledge of customer business practices
• Utilizing JIRA to file tickets of identified issues surrounding invoice resolution
• Reporting on long-term KPIs by account as determined by management
• Identifying patterns with shipper, receiver, and carrier performance and recommending actions for improvement

Essential Qualifications

* High school diploma or GED equivalent

• 2-3 years of Customer Service and/or Transportation experience

Preferred Qualifications

* Bachelor's degree in Transportation Logistics or Supply Chain Management

• 2-4 years of Customer Service experience within the Transportation or Logistics Industry
• Working knowledge and utilization of the arenaflex TMS (Transportation Management System)
• Proficient in Microsoft Office
• Basic math skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to work effectively in a team environment
• Strong customer service skills and a customer-centric approach
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist III, you'll have opportunities to:

• Develop your skills and knowledge in logistics and transportation operations
• Work with a talented team of professionals who are passionate about delivering exceptional customer service
• Contribute to the growth and success of our Intermodal operations division
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with cross-functional teams to drive business results

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional customer service and working together to achieve our goals. We offer a range of benefits and perks, including:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements and work-life balance

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive hourly rate
• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Access to cutting-edge technology and tools
• Flexible work arrangements and work-life balance

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action employer. We're committed to creating a diverse and inclusive work environment that values and respects all employees. We welcome applications from qualified candidates regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

How to Apply

If you're passionate about logistics, transportation, and delivering exceptional customer service, we want to hear from you. Apply now to join our team as a Customer Support Specialist III and be a part of our mission to reimagine the way goods move. Apply Now! Apply for this job