Experienced Customer Experience Specialist – Minneapolis/St. Paul, MN – Onsite at arenaflex

Join arenaflex, the most awarded airline for customer satisfaction, as we continue to revolutionize the travel industry with exceptional customer experiences. Are you passionate about delivering outstanding customer experiences and making a meaningful impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we want to hear from you! arenaflex is seeking highly motivated and customer-centric individuals to join our Reservations team as Customer Experience Specialists.

About arenaflex

arenaflex is a world-renowned airline that has consistently been recognized for its commitment to customer satisfaction. Our team is dedicated to providing exceptional service, listening to our customers' needs, and connecting them to the world in a meaningful way. As a Customer Experience Specialist, you will be an integral part of our high-energy call center environment, working closely with colleagues who share your passion for delivering outstanding customer experiences.

Key Responsibilities

As a Customer Experience Specialist, you will be responsible for:

• Answering calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products
• Optimally listening to customers, quickly identifying and owning customer issues, and actively searching for solutions to problems
• Making quality decisions, paying attention to detail, and interacting with a globally diverse group of customers and colleagues
• Consistently selling travel-related services, including car rental and credit card vendor partner products
• Understanding and adhering to all arenaflex and U.S. Department of Transportation (DOT) compliance requirements
• Participating in ongoing training and development to stay up-to-date on industry trends and arenaflex's products and services
• Collaborating with colleagues to achieve team goals and objectives
• Embracing a customer-centric mindset, prioritizing safety and security, and demonstrating a commitment to diversity, equity, and inclusion

What You'll Gain

As a Customer Experience Specialist at arenaflex, you will have the opportunity to:

• Develop your skills and expertise in customer service, sales, and communication
• Work in a dynamic, fast-paced environment with a diverse team of colleagues
• Participate in ongoing training and development programs to stay up-to-date on industry trends and arenaflex's products and services
• Enjoy a competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match
• Take advantage of comprehensive health and wellness benefits, including medical, dental, vision, short/long term disability, and life benefits
• Enjoy domestic and international flight privileges for employees and eligible family members
• Participate in career development programs to support your long-term career goals
• Enjoy exclusive access to 12 free mental health counseling sessions per year for employees and their household members

What We're Looking For

To be successful in this role, you will need:

• A High School diploma, GED, or High School Equivalency
• The ability to work in a fast-paced environment with a high level of energy and enthusiasm
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of customers and colleagues
• Digital literacy in navigating web-based and airline-specific software applications, emails, instant messaging, and internet searches
• A commitment to safety and security, with a focus on protecting personal data and maintaining a secure work environment
• The ability to work flexible hours, including PM shifts with 2 consecutive days off (likely midweek)
• A passion for delivering outstanding customer experiences and making a meaningful impact on people's lives

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge:

• One year of experience working in sales and at least one year of experience providing customer service
• Spanish language fluency, with the ability to communicate effectively with bilingual customers and colleagues
• A proven track record of success in a customer-facing role, with a focus on delivering exceptional customer experiences and driving sales growth

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace culture that is inclusive, supportive, and empowering. We believe in sharing success with our employees, providing opportunities for growth and development, and recognizing and rewarding outstanding performance. If you're looking for a challenging and rewarding career with a world-renowned airline, we want to hear from you!

How to Apply

If you're ready to take your career to new heights and join a team of passionate and dedicated professionals, apply now! We can't wait to hear from you and learn more about your qualifications and experience. Apply Now! Apply for this job