Experienced Customer Experience Data Analyst – Remote Opportunity at arenaflex
At arenaflex, we're revolutionizing the way people manage their finances and make payments. As a forward-thinking company, we're committed to providing innovative solutions that empower individuals to take control of their financial lives. We're now seeking a talented Customer Experience Data Analyst to join our team and help us drive business improvements through data-driven insights.
About arenaflex
arenaflex is a leading provider of smart money management and payment solutions. We're dedicated to making financial services more accessible, convenient, and user-friendly for everyone. Our team is passionate about creating products and experiences that meet the evolving needs of our customers. With a strong focus on innovation, customer satisfaction, and employee well-being, we're building a culture that's both dynamic and inclusive.
Job Description
We're looking for a skilled Customer Experience Data Analyst to support the strategic design, implementation, and optimization of our Customer Experience (CES) programs. As a key member of our team, you'll play a critical role in collecting and analyzing customer data and feedback from multiple sources. Your expertise will help us create dashboards, reports, and visualizations that provide actionable insights and drive business improvements.
Key Responsibilities
* CES Feedback Collections and Analysis: Support the Customer Experience/Service department in driving business improvements by gathering and interpreting data on customer satisfaction. Synthesize large volumes of data and complex concepts into clear, accessible learnings. Develop clear, compelling visualizations and automated dashboards that help us extract key insights and understanding of our products and customers.
- Data Analytics: Independently drive the full cycle of analytics workflow from requirements gathering, to data collection, to reporting and visualization. Analyze quantitative and qualitative datasets to generate actionable recommendations for cross-functional teams. Iterate and improve upon metrics and visualizations over time. Understand the BaaS business goals and be able to select and define metrics to fit those goals. Deliver insights backed by your investigations.
- Cross-Functional Collaboration: Ensure data quality through documentation and providing quality assurance of delivered insights. Develop strong cross-functional partnerships across the company (revenue, product, operations, engineering teams, etc.) to answer business questions. Communicate effectively with technical and non-technical audiences both verbally and in writing. Hold oneself accountable for contribution goals.
Essential Qualifications
* Bachelor's Degree in economics, business, engineering, or quantitative discipline
- 4+ years of relevant data analytics experience, and/or consulting roles in Financial Services or Consulting company
- Experience designing and implementing robust ETL pipelines to integrate data from multiple sources
- Excellent verbal and written communication skills
- Self-motivated individual with strong organizational and problem-solving skills, with an ability to transition from in-the-weeds details to high-level insights
- Experience with charting/visualizing data or creating dashboards
- Strong to advanced proficiency in SQL; able to write structured and efficient queries on large data sets
- Ability to use constructive and candid dialogue to influence others without relying on formal authority
- A willingness to be flexible, prioritizing problems that are most important, and using the most appropriate tools
- Takes a measured and thoughtful approach to difficult situations
- An ability to build strong relationships with colleagues and stakeholders
Nice to Have
* 3+ years hands-on experience in developing and deploying data science techniques to real business problems
- Demonstrated experience in managing data science-related projects through all phases, including research, data discovery and quality, data modeling and deployment, and presentation of results and deliverables
- Strong programming skills in SQL and Python or similar
Position Type
Regular
Pay Range
The targeted base salary for this position is $66,300 to $101,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Diversity, Equity, and Inclusion
arenaflex promotes diversity and provides equal opportunity for all applicants and employees. We're dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone.
Accommodations and Privacy
arenaflex provides reasonable accommodations for candidates on request and respects applicants' privacy rights.
How to Apply
If you're passionate about using data to drive business improvements and want to join a dynamic team that's changing the face of financial services, apply now! Apply for this job