Service Improvement Owner (IT Project Manager)

Service Improvement Owner Introduction GavinHeath is partnering with a client in Colorado Springs, CO, in the financial services industry looking to add a Service Improvement Owner to their team. This is a Contract-to-Hire position.

Responsibilities

• Lead the design and implementation of governance and continuous-improvement frameworks for infrastructure initiatives-server and OS upgrades, network refreshes, virtualization projects, and disaster-recovery efforts-overseeing budgets up to $60 million.
• Translate executive strategy into clear objectives and measurable milestones, ensuring that process enhancements drive tangible efficiency gains and elevated member service.
• Establish and manage a standardized project-intake process, including effort estimation, scope definition, risk mitigation planning, and CAPEX/OPEX tracking.
• Plan, schedule, and monitor multi-discipline IT projects-spanning servers, storage, security, and networking-to guarantee on-time, on-budget delivery.
• Conduct current-state process mapping and gap analyses, then implement lean improvements to reduce hand-offs and accelerate cycle times.
• Collaborate with finance partners to maintain budget controls, forecast expenditures, and deliver KPI dashboards and status reports to senior leadership.
• Serve as liaison between technical teams and business stakeholders, facilitating daily stand-ups, steering committee meetings, and change-control boards.
• Develop and maintain governance templates, document lessons learned, and mentor junior project managers to build organizational capability.

Qualifications

• Bachelor's degree in Project Management, Information Technology, Management Information Systems, or a related field.
• Minimum of 2 years' experience in project management, business analysis, or systems administration, including at least 1 year of leading continuous-improvement initiatives within a regulated financial institution.
• Proven track record of managing infrastructure projects such as server/OS upgrades, network refreshes, virtualization, and disaster-recovery implementations.
• Proficiency with Microsoft Project, JIRA (or comparable tools), and the Microsoft Office Suite.
• Lean Six Sigma mindset or formal certification (Green Belt or higher) and/or PMP certification preferred.
• Excellent communication and collaboration skills, with the ability to influence cross-functional teams and present to senior leadership.
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.

Legal Statement GavinHeath is an equal opportunity employer. GavinHeath will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, creed, ancestry, genetic information, or any other status protected under applicable federal, state, or local laws. Apply tot his job Apply To this Job