Customer Service Associate

About the job

Location: Fully remote

Employment Type: Full-time (FTC), 40 hours/week (may include weekends and bank holidays)

The Opportunity

Obesity is a pressing global challenge, costing the UK alone approximately £9 billion annually, primarily through preventable diseases like type 2 diabetes. Our client is tackling this issue head-on, empowering individuals to improve their health through innovative digital habit-change programmes.

About the Company

Positively impacted over 250,000 individuals. Highly rated, with thousands of excellent customer reviews. Rapidly growing and financially sustainable. NHS-commissioned and approved by leading health insurers. Focuses on digital delivery of lifestyle improvement and weight-loss programmes.

Role Overview

Our client seeks a proactive Customer Support Associate passionate about delivering exceptional service to support users on their wellness journeys. Key responsibilities include:

Providing prompt, empathetic support via email and phone. Efficiently addressing and resolving customer queries. Exceeding customer expectations to maintain high satisfaction rates. Managing customer complaints with sensitivity, escalating when necessary.

This dynamic role involves engaging with diverse individuals, gaining deep insights into the digital health programme, and contributing positively to user experiences.

Ideal Candidate

Highly organised and thrives in a fast-paced environment. Target-driven, with a commitment to continuous improvement. Excellent communication skills, particularly in email and telephone interactions. Empathetic and capable of handling sensitive conversations effectively. Quick learner, adaptable to evolving processes.

Benefits:

Meaningful impact on public health and individual lives. Collaborative environment with passionate, supportive colleagues. 25 days annual leave plus national holidays.