Experienced Customer Support Coordinator (Remote) – Healthcare Industry

At arenaflex, we are deeply connected by our mission to save and sustain lives. No matter your role at arenaflex, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. arenaflex's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful, and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives – where your purpose accelerates our mission.

Seeking to Make an Impact?

Join us! We have a new opening for a Customer Support Coordinator to join our team. This role is working from home (if you live close by, there is the option to go into the Whittle site based in Leicester). As a Customer Support Coordinator, you will play a vital role in supporting our patients and customers to ensure a positive experience in fulfilling and delivering orders.

Why arenaflex?

Simple! arenaflex's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 90 years, we have pioneered significant medical innovations that transform healthcare. arenaflex has 13 sites across the UK, including our UK head office in Berkshire, 3 manufacturing facilities across the UK, and our national distribution centre based in Northampton. Our products can be found in hospitals and clinics and in delivering patient care in homes. Play your part to support our mission of saving and sustaining lives by helping us get our products to our patients.

Key Responsibilities:

* Provide professional and responsive support to our patients and customers to ensure a positive experience in fulfilling and delivering orders, this could be pricing queries, product complaints.

• Effectively resolve issues through phone and email communications, adapting to fluctuations in the volume of incoming inquiries.
• Collaborate cross-functionally within arenaflex to more deeply engage customers regarding our products and enhance the overall customer experience.
• Adhere to the stocktake schedule and ensure orders are processed in time to meet delivery lead times.
• Identify challenges and resolve solutions.
• Provide our patients and partners with the most immediate and high-quality first interaction.

What We're Looking For:

* Excellent written English.

• Strong can-do attitude.
• Relationship management is critical! Nurturing and growing relationships within our organisation.
• Proven problem-solving skills.
• Have a clear, professional, and informative communication style.
• A passion for helping others.

What We Offer You:

* Salary £24,000 per annum.

• Access to an enhanced Pension Scheme with the option to have Group Income Protection.
• Life Assurance x4.
• A variety of development opportunities: in-house training, coaching, secondment opportunities, and internal progression.
• Support for all aspects of wellbeing: Employee Assistance Programme, annual flu vaccinations, and pension tax planning.
• 25 days of annual leave plus bank holidays, with the option to purchase an additional 5 days.
• A workplace environment that is supportive, inclusive, and diverse.

Career Growth Opportunities and Learning Benefits:

As a Customer Support Coordinator at arenaflex, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will work closely with our cross-functional teams to resolve customer issues and improve our products and services. We offer a range of development opportunities, including in-house training, coaching, secondment opportunities, and internal progression. You will also have access to our Employee Assistance Programme, annual flu vaccinations, and pension tax planning.

Work Environment and Company Culture Highlights at arenaflex:

arenaflex is a global company with a diverse and inclusive culture. We are committed to creating a workplace environment that is supportive, inclusive, and diverse. Our company culture is built on the values of teamwork, innovation, and customer focus. We believe in empowering our employees to make a positive impact on our customers and communities.

Compensation, Perks, and Benefits:

We offer a competitive salary of £24,000 per annum, plus a range of benefits and perks. These include access to an enhanced Pension Scheme with the option to have Group Income Protection, Life Assurance x4, and a variety of development opportunities. We also offer support for all aspects of wellbeing, including Employee Assistance Programme, annual flu vaccinations, and pension tax planning.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about making a positive impact, we would love to hear from you. Please apply through our website or by clicking on the link below. Apply Job!

Reasonable Accommodations:

arenaflex is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice:

arenaflex has discovered incidents of employment scams, where fraudulent parties pose as arenaflex employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. Apply for this job