Experienced Call Center Agent / Data Entry Specialist – Public Sector Research and Data Analysis

At arenaflex, our mission is to illuminate the pathways for innovation and efficiency in public sectors. We believe in data-driven decisions that enhance community services and educational systems. In this role, you will conduct outbound research through phone calls to enhance our research outcomes. We are seeking candidates who excel in time management, possess a strong work ethic, are friendly and personable, and demonstrate thorough attention to detail and problem-solving capabilities.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that is dedicated to making a positive impact in the public sector. Our team is passionate about using data to drive decision-making and improve community services. We are committed to creating a work environment that is collaborative, inclusive, and supportive of our employees' growth and development.

Job Summary

We are seeking an experienced Call Center Agent / Data Entry Specialist to join our team at arenaflex. In this role, you will be responsible for conducting outbound research through phone calls to verify contact information of districts leadership positions across the US K-12 and Higher Education. You will also be responsible for accurately entering verified information into our database and understanding performance metrics to improve quality and capabilities to meet and/or exceed goals.

Key Responsibilities

* Conduct outbound research through phone calls to verify contact information of districts leadership positions across the US K-12 and Higher Education

• Navigate phone trees to confirm the correct phone numbers, emails, and any other relevant information that is provided to you to be verified
• Accurately enter the verified information into our database once confirmed
• Understand performance metrics and apply knowledge to improve quality and capabilities to meet and/or exceed goals
• Ensure new/revised processes are understood and immediately applied to research calls
• Access multiple system applications simultaneously to effectively service customers
• Actively participate and contribute in engagement and team building activities
• Assist with projects per business needs

Essential Qualifications

* Associates Degree or Bachelor's Degree (If no degree, please highlight relevant experience)

• 2+ years customer service, contact center, customer service or sales experience with great communication and people skills
• Ability to think critically and quickly on phone calls to navigate to the right person to find out the data we need
• CRM (Customer Relationship Management Software) experience preferred, but not required
• Ability to accurately input data, write routine reports and correspondence
• Maintain a high-level of customer service expected
• Proactive goal-oriented approach to decision making

Preferred Qualifications

* Experience working in a public sector or educational setting

• Familiarity with data analysis and research methods
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and meet deadlines
• Experience with database management and data entry software

What We Can Do For You

* Flexible work: We offer flexible remote working conditions to suit your lifestyle needs.

• Upward mobility: We are a fast-growing company and excited to promote internal candidates. If you are performing well, we eagerly look forward to helping you grow into new and challenging opportunities with more responsibility.
• Opportunities for professional development and growth
• Collaborative and supportive work environment
• Competitive compensation and benefits package

Requirements

* Strong spoken English skills

• Proof of strong internet
• Home laptop/work computer
• Ability to communicate over the phone very clearly and able to navigate to the right contact within an organization

How to Apply

If you are a motivated and detail-oriented individual who is passionate about making a positive impact in the public sector, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job