Experienced Full Stack Customer Service Representative – Call Center Operations

At arenaflex, we're not just a company – we're a family. We're a team of passionate individuals who are dedicated to delivering exceptional customer experiences and making a real difference in the lives of our customers. As a remote Call Center Customer Service Representative, you'll be at the forefront of our customer-facing operations, providing top-notch support and exceeding customer satisfaction targets.

Why choose arenaflex?

We're committed to creating a work environment that's supportive, inclusive, and empowering. Here are just a few reasons why you'll love working with us:

• We care about your well-being: Enjoy access to our on-site fitness center, corporate gym membership discounts, and a wide range of virtual events to help you stay healthy and connected.
• We celebrate diversity: Join one of our many affinity groups, including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more, to connect with like-minded individuals and make a meaningful impact.
• We invest in your growth: Take advantage of our online courses, tuition discounts, Supervisor Boot Camp Training, and hands-on development opportunities to become the best version of yourself.
• We offer competitive benefits: Enjoy competitive pay, medical, dental, and vision insurance, 401(k) with company match, paid holidays and PTO, and much more.
• We give back: Support our community charities through volunteer efforts and donations, and be part of a team that's committed to making a positive impact.

About arenaflex

We're a family-owned company with over 3,500 employees across the nation, founded in 1978 and headquartered in Cincinnati, OH. We provide a wide range of services, including Call Center solutions, Market Research, IT Support, Marketing and Digital Consultation, and more, to Fortune 500 companies across various industries.

Job Summary

As a Call Center Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer support via phone, email, and chat, resolving customer inquiries and concerns, and exceeding customer satisfaction targets. You'll work closely with our team to ensure seamless customer experiences and meet personal and customer service targets.

Key Responsibilities

* Provide information regarding customer products and services, answer questions, and resolve customer inquiries or concerns via phone, email, and/or chat.

• Receive inbound calls or make outbound calls, identify and assess customers' needs to exceed customer satisfaction at first point of contact.
• Meet personal/customer service targets, KPIs, and call handling quotas based on program specifics.
• Utilize computer and business software programs, such as email, internet, chat tools, and CRMs, to track customer interactions and notes.

Requirements

* A passion for talking on the phone and providing exceptional customer support.

• Customer Service or Call Center experience, with a proven track record of ensuring customer satisfaction in each interaction.
• Positive attitude, professional communication skills, and a desire to go above and beyond.
• Strong people skills, including being friendly, empathetic, and a good listener.
• Tech-savvy, with the ability to comfortably and simultaneously toggle between multiple computer systems, including Microsoft Office Suite and client CRM systems.

Remote Opportunity Requirements

* A quiet and undisturbed place to work with fast and reliable internet that can be plugged directly into a computer.

• Internet speeds of at least 10 Mbps download and 2 Mbps upload.
• A home router with an Ethernet link to a PC/Laptop, as well as a dependable power strip.
• A mobile phone in lieu of a landline, with unlimited landline minutes and strong cell service/battery life.

Benefits

* 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift

* 8-hour shift

• Day shift
• Evening shift

Application Question(s)

* Are you able to commute to Oxford, OH for Orientation?

Location

* Cincinnati, OH (Required)

Ability to Commute

* Cincinnati, OH (Required)

Work Location

* Remote If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's committed to making a difference, apply now to become an arenaflex Call Center Customer Service Representative! Apply Job! Apply for this job