Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. Our team is a community of innovators, creatives, and problem-solvers who anticipate, lead, and believe that listening is where learning begins. We're looking for a talented Fiber Customer Support Analyst to join our team and help our customers connect to the digital world.

About arenaflex

arenaflex is a leading provider of innovative communication and entertainment services. We're committed to delivering exceptional customer experiences and empowering our customers to achieve their goals. Our team is dedicated to driving innovation, creativity, and impact in the world. We believe that diversity makes us stronger and strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Job Summary

As a Fiber Customer Support Analyst, you'll be the face of arenaflex, providing exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center to help customers with their voice, data, and video services. You'll troubleshoot issues in hardware, software, applications, networks, or devices and answer customer tech questions. Your dedication to customer service excellence, amazing communication skills, and positive, professional attitude will make you a valuable asset to our team.

Key Responsibilities

* Answer incoming calls from customers with order inquiry and/or trouble reports

• Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Perform analysis and isolation of trouble conditions and create and sort trouble reports
• Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

* A dedication to customer service excellence with amazing communication skills and a positive, professional attitude

• The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world
• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience (a plus)

Preferred Qualifications

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Knowledge of communication and networking components
• Ability to work independently and as part of a team
• Strong customer service skills and a positive, professional attitude

Career Growth Opportunities and Learning Benefits

* Opportunities for career growth and professional development

• Access to training and development programs to enhance your skills and knowledge
• Collaborative and inclusive work environment that encourages innovation and creativity
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture

* Work from home with occasional in-person trainings and meetings

• Collaborative and inclusive work environment that encourages innovation and creativity
• Recognition and rewards for outstanding performance and contributions to the team
• Opportunities for career growth and professional development

Compensation, Perks, and Benefits

* Competitive compensation package with opportunities for growth and advancement

• Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• Award-winning total rewards package designed to help you move forward in your career and in areas of your life outside of arenaflex

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're passionate about delivering exceptional technical support and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website. We can't wait to hear from you! Apply Job! Apply for this job