Experienced Customer Service Representative – Member Solutions Advocate at arenaflex

At arenaflex, we're dedicated to delivering exceptional member service and creating a positive experience for our customers. As a Member Solutions Advocate, you'll play a vital role in helping us achieve this goal by providing top-notch support to our members via telephone. If you're passionate about delivering stellar service, working in a fast-paced environment, and growing your career with a dynamic organization, this could be the perfect opportunity for you.

About arenaflex

arenaflex is a leading financial institution committed to member service and employee satisfaction. With a strong presence in the community and a wide range of products and services, we offer our employees the chance to grow and develop their skills in a supportive and collaborative environment. Our 8 branch locations and 11 back-office departments provide a wealth of opportunities for career advancement and professional growth.

A Day in the Life of a Member Solutions Advocate

As a Member Solutions Advocate at arenaflex, you'll work from our Rockland headquarters, assisting our members with a variety of needs, including loan payments, balance inquiries, new account openings, and technical support for our website, online banking, and bill pay features. You'll need to be flexible and able to pivot smoothly from one transaction to another in a busy environment. Don't worry – we'll set you up for success with comprehensive on-the-job training and an introductory period for plenty of feedback and coaching.

Key Responsibilities:

* Provide exceptional member service via telephone, responding to a wide range of inquiries and requests

• Assist members with loan payments, balance inquiries, new account openings, and technical support for our website, online banking, and bill pay features
• Work collaboratively with colleagues to resolve member issues and provide a positive experience
• Maintain accurate records and documentation of member interactions
• Stay up-to-date on arenaflex products and services, as well as industry trends and best practices

Skills & Requirements:

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• Excellent communication and interpersonal skills, with the ability to interact effectively with members and staff at all levels
• Knowledge of credit union products and services a plus; Microsoft Word and Excel experience also a plus
• Accuracy and attention to detail essential, as well as the ability to navigate our mobile app and website
• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines

Work Schedule and Benefits:

* Full-time schedule with 40 hours per week, including extended hours on Thursday and Friday, and a short schedule every other Saturday

• Hybrid remote work arrangement, with the potential to transition to full remote work after the introductory period and training
• Comprehensive benefits package, including:

+ Blue Cross Blue Shield medical benefits + Dental insurance + 401(k) with company match and profit sharing potential + Flexible health and dependent care savings plans + Life, AD&D, and LTD insurance + Generous Paid Time Off (PTO) for relaxation and personal growth + Tuition reimbursement program to support career and personal growth

Career Growth Opportunities:

* arenaflex is committed to helping our employees grow and develop their skills, with opportunities for career advancement and professional growth

• Collaborative and supportive work environment, with a focus on employee satisfaction and well-being
• Ongoing training and development programs to support your career goals and aspirations

Work Environment and Company Culture:

* arenaflex is a dynamic and inclusive organization, committed to creating a positive and supportive work environment

• Collaborative and team-oriented culture, with a focus on employee satisfaction and well-being
• Opportunities for socialization and community involvement, including volunteer opportunities and team-building events

How to Apply:

If you're passionate about delivering exceptional member service and growing your career with a dynamic organization, we encourage you to apply! Please upload your resume and answer a few basic questions on our website. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone/video interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point, if we're the right fit for each other, you'll move to the final steps of references, credit, and background check. Apply today and join our team! arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, or to apply now, please visit our website at [insert link]. Please DO NOT email your resume to us as we only accept applications through our website. Apply Job! Apply for this job