Experienced Learning Experience Designer – WW Customer Trust Training, Risk LXD Team at arenaflex
Are you a passionate learning professional with a knack for creating meaningful learning experiences that drive business growth and employee development? Do you thrive in a dynamic environment where innovation and collaboration are key? If so, we invite you to join the WW Customer Trust Training – Learning Experience Design (LXD) team at arenaflex, where you'll have the opportunity to design and develop cutting-edge learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical.
About arenaflex
arenaflex is a leading global technology company that is revolutionizing the way people live, work, and play. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. With a strong commitment to innovation, customer obsession, and operational excellence, we're constantly pushing the boundaries of what's possible.
The WW Customer Trust Training LXD Team
We're a team of passionate learning professionals who are dedicated to creating great learning experiences for associates and investigators. Our primary responsibility is to design and develop training programs that provide the resources they need to effectively do their job. We're a collaborative team that values inclusivity, diversity, and continuous learning. Our team members are experts in instructional design, project management, and stakeholder engagement.
Key Responsibilities
As a Learning Experience Designer on our team, you'll have the opportunity to:
* Develop Engaging Learning Experiences: Create interactive and immersive e-learning experiences that drive on-the-job performance improvement using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools.
* Manage Curriculum Maintenance: Oversee the review and implementation of curriculum maintenance cycles to ensure that our learning programs are always up-to-date and relevant.
* Mentor and Coach: Mentor and coach new LXDs and apprentices on design and processes to ensure that our team is always growing and developing.
* Consult with Customers: Consult with customers to define the problem to be solved and the best solution to that problem, ensuring that our learning programs meet their needs.
* Improve Processes: Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials.
* Consult on Programs: Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently.
* Embed Data Collection and Feedback Mechanisms: Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience.
* Lead Continuous Performance Improvement: Lead efforts to drive continuous performance improvement from those insights, ensuring that our learning programs are always driving business results.
About the Role
This is a unique opportunity to join a dynamic team that's passionate about creating meaningful learning experiences. As a Learning Experience Designer, you'll have the opportunity to work on a wide range of projects, from designing e-learning experiences to managing curriculum maintenance cycles. You'll be working with a talented team of LXDs, Project/Program Managers, and Managers who are dedicated to creating great learning experiences for associates and investigators.
Essential Qualifications
* 5+ years of program or project management experience
* 5+ years of working cross-functionally with tech and non-tech teams experience
* 5+ years of defining and implementing process improvement initiatives using data and metrics experience
* Bachelor's degree
* Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
* 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience
* 5+ years of driving process improvements experience
* 3+ years of managing stakeholders in cross-functional project experience
* 3+ years of change management experience
What We Offer
* Competitive salary and benefits package
* Opportunity to work on a wide range of projects and contribute to the growth and development of the WW Customer Trust Training LXD team
* Collaborative and dynamic work environment
* Professional development opportunities to help you grow and develop in your career
* Recognition and rewards for outstanding performance
How to Apply
If you're a passionate learning professional who is looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience and qualifications for the role. We can't wait to hear from you!
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from interested candidates.