Experienced Bilingual Wellness Services Representative – Remote Call Center

At arenaflex, we're dedicated to revolutionizing the healthcare industry with innovative solutions that empower individuals to take control of their well-being. As a leading provider of health intelligence and engagement solutions, we're seeking a highly motivated and customer-focused Wellness Services Representative to join our remote call center team. If you're passionate about delivering exceptional service, working in a dynamic environment, and making a meaningful impact on people's lives, we invite you to explore this exciting opportunity.

About arenaflex

arenaflex is a forward-thinking organization that brings together a diverse team of experts from various fields, including technology, data science, creative arts, and behavior change. Our industry-leading products, services, and software support private health plans, hospital systems, and state Medicaid and Medicare members. We're committed to fostering a culture of innovation, collaboration, and inclusivity, where every team member feels valued and empowered to grow.

The Role

As a Wellness Services Representative, you'll play a vital role in assisting our members from our remote call center. Your primary responsibilities will include:

• Conducting inbound and outbound calls for our health and wellness incentive programs
• Summarizing each call accurately and effectively by taking detailed notes
• Listening attentively to member questions and concerns; responding promptly with a resolution according to company guidelines
• Registering members to wellness programs, administering health assessments, and conducting retention campaigns
• Assisting members with navigating our wellness portals and ordering catalog items
• Managing multiple software interfaces for different wellness programs
• Following best practices regarding HIPAA laws and protection of member's PHI

What We Offer

At arenaflex, we're committed to providing a comprehensive compensation package that includes:

• Competitive paid time off benefit
• Comprehensive medical, dental, vision, company-paid short and long-term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
• Professional development and tuition reimbursement funds
• Company-paid parental leave
• Opportunity for career growth and development
• 401(k) with company match

Requirements

To succeed in this role, you'll need:

• At least one year of customer service experience in a call center environment
• Performance-driven; able to meet daily and monthly benchmark goals
• Ability to work with different software programs and interfaces, including Five9 and MS Teams
• Must be comfortable with a high volume of inbound and outbound calls
• Ability to remain professional and composed during each call
• Ability to meet arenaflex's productivity requirements in a remote home office setting
• Excellent attendance record and punctuality
• Ability to type at least 65 WPM
• Must be able to use computer/monitor throughout the course of the work day
• High-speed internet connection required (at least 50 mbps)
• Must have a quiet, distraction-free space to work without background noise
• Bilingual in English/Spanish is required

Work Environment and Culture

As a remote Wellness Services Representative, you'll enjoy the flexibility of working from the comfort of your own home. arenaflex provides all necessary equipment and assists with in-home remote technology setup. Our company culture values diversity, inclusivity, and collaboration, and we're committed to creating a workplace where every team member feels valued and empowered to grow.

Benefits and Perks

In addition to our comprehensive compensation package, we offer:

• 401(k) with company match
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Shift

This is a day shift position, and we're looking for candidates who are available to work a regular schedule.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes a diverse and inclusive workplace. We're committed to providing a workplace where every team member feels valued and empowered to grow. Apply for this job