Experienced Part-Time Remote Customer Service Specialist – Healthcare and Insurance Navigation

At arenaflex, we're dedicated to delivering exceptional patient care and experiences through our multi-specialty physician-led organization. As a Remote Part-Time Customer Service Specialist, you'll play a vital role in facilitating patient healthcare needs, providing top-notch customer service, and ensuring seamless communication between patients, healthcare facilities, physicians, and clinical staff.

About arenaflex

arenaflex is a leading healthcare organization with over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, we've provided access to extraordinary care in over 145 locations and 25 specialties, serving the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve.

Key Responsibilities

As a Remote Part-Time Customer Service Specialist, your primary responsibilities will include:

• Navigating the electronic health record to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA.
• Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
• Leveraging critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues in the electronic health record, and consulting/escalating to clinical staff when necessary.
• Scheduling patient visits based on complex provider preferences, verifying and updating insurance, checking insurance eligibility, collecting and documenting demographics, and maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
• Communicating directly with providers (physicians) to relay pertinent clinical information during after-hours, managing calls within established performance and customer service standards, and achieving targeted abandoned call rate, average speed of answer, and average transaction time.

Essential Qualifications

* High School Diploma or GED

• 2-5 years of recent healthcare or customer service experience
• Ability to work in a constant state of alertness and in a safe manner, as determined by arenaflex
• Strong communication and interpersonal skills, with the ability to provide excellent customer service in a variety of situations
• Proficiency in electronic health records and ability to navigate multiple job aids and resources
• Ability to work independently and as part of a team, with a strong focus on patient satisfaction and quality care

Preferred Qualifications

* Experience working in a healthcare or customer service environment, with a focus on patient navigation and communication

• Familiarity with electronic health records and insurance basics
• Strong critical thinking and problem-solving skills, with the ability to work in a fast-paced environment
• Ability to work flexible hours, including evenings and weekends (not required, but may be necessary)

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to provide exceptional customer service

• Strong critical thinking and problem-solving skills, with the ability to work in a fast-paced environment
• Ability to navigate electronic health records and multiple job aids and resources
• Strong attention to detail and ability to maintain accuracy and precision in data entry
• Ability to work independently and as part of a team, with a strong focus on patient satisfaction and quality care

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Remote Part-Time Customer Service Specialist, you'll have access to:

• Comprehensive training and onboarding program, with ongoing support and coaching
• Opportunities for professional development and advancement within the organization
• Access to arenaflex's Institute for Learning and Development, with a wide range of training and education programs
• Tuition assistance and education reimbursement programs
• Health Care and Dependent Care Flexible Spending Accounts, and Paid Time Off benefit combining vacation, sick days, holidays, and personal time

Work Environment and Company Culture

As a Remote Part-Time Customer Service Specialist, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. arenaflex is committed to providing a positive and supportive work environment, with a focus on patient satisfaction and quality care. Our company culture is built on the values of:

• Patient-centered care
• Excellence in quality and service
• Collaboration and teamwork
• Innovation and continuous improvement
• Respect and empathy for all individuals

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate of $15-$20 per hour, depending on experience
• Comprehensive benefits package, including medical, dental, vision, life insurance, and disability insurance
• 401(k) plan with arenaflex match
• Tuition assistance and education reimbursement programs
• Health Care and Dependent Care Flexible Spending Accounts, and Paid Time Off benefit combining vacation, sick days, holidays, and personal time

How to Apply

If you're a motivated and customer-focused individual with a passion for healthcare and patient navigation, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, national origin, sex, age, disability, or any other protected characteristic. Apply for this job