Experienced Customer Service Submission Specialist – Firearms Registration Support

At arenaflex, we're on a mission to revolutionize the way we interact with customers, providing exceptional service and support that exceeds expectations. As a Customer Service Submission Specialist, you'll play a critical role in ensuring the accuracy and completeness of customer paperwork prior to submission, while providing a seamless experience for our clients and their customers.

About arenaflex

arenaflex is a leading provider of innovative solutions for the firearms industry, dedicated to delivering world-class customer service and support. Our team is passionate about helping others, and we're committed to creating a work environment that's collaborative, inclusive, and rewarding. If you're a customer service professional with a passion for firearms and a desire to make a difference, we want to hear from you!

Job Summary

As a Customer Service Submission Specialist, you'll be responsible for conducting outbound calls to customers at their scheduled appointment times, validating and reviewing paperwork using screen-sharing software, and submitting accurate paperwork for further review. You'll also be responsible for maintaining customer account information, resolving document issues, and expediting corrections or adjustments as necessary. If you're a quick learner, a team player, and a customer service enthusiast, we encourage you to apply for this exciting opportunity.

Key Responsibilities

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Customer Interaction

+ Conduct outbound calls to customers at their scheduled appointment times + Validate and review paperwork with customers using screen-sharing software + Submit accurate paperwork for further review + Record Maintenance - Update and maintain customer account information as needed - Ensure all records are current and accurate + Problem Resolution - Identify and resolve document issues by validating information - Determine the root cause of problems and provide appropriate solutions - Expedite corrections or adjustments, as necessary - Rebook appointments if needed to address document issues + Multitasking - Efficiently manage multiple tasks such as typing, data validation, and customer interaction simultaneously + Reliability - Maintain a dependable schedule for customer appointments - Ensure prompt and reliable service to all customers - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Be able to navigate on-line efficiently - Skillfully change from one task to another without loss of efficiency or composure - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Remain positive and professional in all customer interactions - Flexibility to cross train as requested

Essential Qualifications

* 1 year of customer service or customer support experience required

• 1 year of previous call center or office background experience required
• Technical savvy (can toggle between multiple programs and dual monitors)
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required
• Excellent attention to detail and accuracy
• Strong interpersonal and communication skills
• Effective time-management skills
• Ability to handle demanding customers while remaining calm and professional
• Demonstrated ability to deliver world-class customer service consistently
• Contributes to team efforts by achieving related results as needed
• Must be able to work independently in a remote work environment
• Proficiency with screen-sharing software and general office technology

Preferred Qualifications

* Experience working with firearms or related industries

• Knowledge of firearms laws and regulations
• Previous experience with customer service software and systems
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Ability to multitask and prioritize tasks effectively
• Proficiency with screen-sharing software and general office technology
• Strong phone and verbal communication skills
• Ability to handle demanding customers while remaining calm and professional

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Submission Specialist, you'll have opportunities to:

• Develop your skills and knowledge in customer service, firearms, and related industries
• Work with a talented team of professionals who are passionate about delivering exceptional service
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role
• Contribute to the success of arenaflex and make a meaningful impact on our customers and clients

Work Environment and Company Culture

At arenaflex, we're proud of our collaborative and inclusive work environment. As a Customer Service Submission Specialist, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service. Our company culture is built on the following values:

• Customer Focus: We're committed to delivering exceptional service to our customers and clients.
• Collaboration: We work together as a team to achieve our goals and objectives.
• Innovation: We're always looking for new and better ways to do things.
• Integrity: We operate with integrity and honesty in all our interactions.
• Respect: We treat each other with respect and dignity.

Compensation, Perks, and Benefits

As a Customer Service Submission Specialist at arenaflex, you'll enjoy a competitive compensation package, including:

• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Work hours - Set Shift 9:30am-6:00pm (EST) Work Days - Mon-Fri
• Paid Training - 1 week in length from 9:00am-6:00pm Mon-Fri (EST)
• Status - Full Time 40 hours

How to Apply

If you're a customer service professional with a passion for firearms and a desire to make a difference, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply Job! Apply for this job