Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services in print, signs & graphics, and shipping. As an Experienced Retail Customer Service Associate, you'll play a vital role in helping us achieve this goal. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and are eager to learn and grow with our team, we want to hear from you!

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our team is committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. We're proud to be an equal opportunity employer and strive to create a diverse and inclusive work environment that values and respects all employees.

Key Responsibilities

As an Experienced Retail Customer Service Associate, you'll be responsible for:

• Delivering exceptional customer service experiences by anticipating customer needs, suggesting alternatives, and finding solutions to meet customer needs
• Providing expert knowledge in print, signs & graphics, and shipping product lines, including recommending appropriate FedEx Office products and services
• Taking complex customer orders using order systems and providing accurate pricing information
• Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
• Maintaining a safe, clean, and orderly retail store environment
• Ensuring confidentiality of customer data and careful handling of documents, media, and packages
• Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
• Taking preemptive action to prevent errors and waste
• Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Following FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to operate with minimal supervision
• Ability to perform multiple tasks at the same time
• Ability to look for opportunities to improve knowledge and skills within the retail store
• Ability to adhere to all arenaflex team member and retail store standards, as outlined in the team member handbook

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As an Experienced Retail Customer Service Associate, you'll have the opportunity to:

• Participate in ongoing training and development programs to enhance your skills and knowledge
• Collaborate with experienced team members to learn new techniques and best practices
• Take on additional responsibilities and contribute to the success of our team
• Pursue opportunities for advancement within the company

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. Our team is committed to delivering exceptional customer experiences and providing top-notch services in print, signs & graphics, and shipping. We're proud to be an equal opportunity employer and strive to create a diverse and inclusive work environment that values and respects all employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for advancement and career growth
• Ongoing training and development programs
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to exclusive discounts and perks

How to Apply

If you're passionate about delivering exceptional customer service and have a keen eye for detail, we want to hear from you! Apply now to become an Experienced Retail Customer Service Associate at arenaflex. Apply for this job