Experienced Full Stack Customer Service Representative – Health Insurance Enrollment and Support

At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our elite team, delivering an exceptional customer experience and helping us achieve our vision of making health insurance simple and accessible to all. With the largest state-based marketplace footprint and a consumer-friendly interface, we're empowering millions of consumers across the country to make informed health plan decisions.

About arenaflex

arenaflex is a leading provider of cloud-based enrollment tools, serving state-based exchanges, brokers, insurers, and consumers. Our innovative solutions include eligibility determination, plan selection, and enrollment technology for state agencies, as well as agent marketing and call center tools and services. We're committed to building a motivating and positive work environment, even in a remote setting, and we're excited to welcome dedicated and self-driven individuals to our team.

Job Summary

As a Remote Customer Service Representative, you'll be responsible for delivering an exceptional customer experience, managing customer accounts, and providing technical support. You'll work closely with our team to resolve customer inquiries, troubleshoot issues, and provide creative solutions to complex problems. If you're a motivated and success-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Responsibilities

* Inbound and outbound calls to resolve customer inquiries and issues

• Deliver the highest level of customer service experience consistently, meeting or exceeding performance metrics
• Manage customer accounts, providing technical support and troubleshooting services as needed
• Application data entry and online chat inquiries as assigned
• Interpret and follow defined procedures and policies, adhering to regulated guidelines for communications via all channels
• Creative problem-solving skills, flexibility, and adaptability to changing projects and updates
• Time and task management, multitasking, and task prioritization
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams

Requirements

* 18 years of age or older

• Minimum Internet speed of 35 mb/s
• Dedicated, private, and secure workspace
• Personal laptop or desktop computer required for the Training Period
• Commit to full attendance during the 3-week Training period
• Complete a background check and health screening
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT Compatible: Mobile Internet Service Providers and Satellite

Qualifications

* Moderate to advanced computer skills

• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Preferred Experience

* Previous experience in customer support or technical support role

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

What We Offer

* Paid Training

• Full-Time, Seasonal temp-to-permanent roles
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Compensation Details

* Base Pay: $14.50 per hour

• Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish Bilingual Base Pay: $15.50 per hour
• Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance

Why Join arenaflex?

At arenaflex, we're committed to building a positive and motivating work environment, even in a remote setting. We offer a range of benefits and incentives to support your career growth and well-being, including paid training, performance-based incentives, and a collaborative team environment. If you're a motivated and success-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

How to Apply

If you're ready to join our team and make a difference in the lives of our customers, please apply through our website. We can't wait to hear from you! Apply Now! Apply for this job