Experienced Customer Service Representative – Excavation Locate Requests and Client Support

At arenaflex, we're on a mission to revolutionize the way we interact with our clients, providing exceptional customer service and support that sets the standard for excellence in the industry. As a Customer Service Representative, you'll play a vital role in delivering top-notch service to our clients, ensuring their needs are met with professionalism, efficiency, and a personal touch.

About arenaflex

arenaflex is a leading provider of excavation services, dedicated to helping our clients navigate the complexities of excavation and locate requests. Our team of experts is passionate about delivering exceptional results, and we're committed to building long-lasting relationships with our clients. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our clients.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in Piscataway, NJ. As a Customer Service Representative, you'll be responsible for providing exceptional service to our clients, answering incoming calls, and resolving customer inquiries. You'll work closely with our team to ensure that our clients receive the highest level of service, and you'll be an integral part of our efforts to build strong relationships with our clients.

Key Responsibilities

As a Customer Service Representative, your key responsibilities will include:

• Answering incoming calls and assisting customers with locate requests and/or resolving customer questions
• Processing web tickets and responding to web chat requests
• Monitoring EIs and call out backup messages as necessary
• Presenting and discussing the products and services of arenaflex to customers
• Performing other duties as assigned

Requirements

To be successful in this role, you'll need to possess the following essential skills and qualifications:

• Minimum accurate data entry of 35 wpm: You'll need to be able to accurately type at a minimum of 35 words per minute to meet the demands of this role.
• Ability to work independently in a high volume, detail-oriented environment: You'll need to be able to work independently in a fast-paced environment, prioritizing tasks and managing your time effectively.
• Strong customer service skills: You'll need to possess excellent customer service skills, with the ability to provide exceptional service to our clients.
• Excellent verbal and written communication skills: You'll need to be able to communicate effectively with our clients, both verbally and in writing.
• Ability to prioritize work and multi-task: You'll need to be able to prioritize tasks and manage multiple responsibilities simultaneously.
• Consistent attendance and stable work history: You'll need to have a stable work history and be able to commit to regular attendance.
• Ability to work and change with dynamic professional environment: You'll need to be able to adapt to changing circumstances and priorities in a dynamic work environment.
• Consistently meets or exceeds KPIs: You'll need to be able to consistently meet or exceed key performance indicators (KPIs) in this role.

Preferred Qualifications

While the above requirements are essential, we're also looking for candidates with the following preferred qualifications:

• Experience in a customer service role: Previous experience in a customer service role, particularly in a call center environment, is highly desirable.
• Knowledge of excavation services: Familiarity with excavation services and locate requests is a plus.
• Certifications or training: Relevant certifications or training in customer service, sales, or a related field is highly valued.

Benefits

As a valued member of our team, you'll enjoy a range of benefits, including:

• Health, dental, prescription, and life insurance: Comprehensive health insurance coverage to protect you and your loved ones.
• Paid vacation and holidays: Generous paid time off to relax and recharge.
• 401K program: A retirement savings plan to help you build a secure financial future.
• Opportunities for career growth and development: arenaflex is committed to helping you grow and develop your skills, with opportunities for advancement and professional growth.

Work Environment and Company Culture

As a Customer Service Representative, you'll be working in a dynamic, fast-paced environment with a team of dedicated professionals. Our company culture is built on a foundation of excellence, innovation, and teamwork, with a focus on delivering exceptional results and building strong relationships with our clients. We're committed to creating a positive, inclusive work environment that supports the well-being and success of our employees.

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you! To apply, please complete the application form and submit your resume and cover letter to our recruitment team. We can't wait to hear from you! [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job