Experienced Senior Client Support Supervisor – Remote Part-Time Data Entry Position at arenaflex

Job Summary:

arenaflex is seeking a highly energetic, objective-driven, and connected Senior Client Support Supervisor to join our Pharmacy Healthcare Client Care Team. This part-time remote position will report to the Ranking Director of Healthcare Client Support. The ideal candidate will be a natural team leader, responsible for building engaging teams and improving functional productivity. As a dynamic, objective-driven leader, you will challenge and motivate other leaders within your team to succeed. A client-first mindset is essential for this role.

What You’ll Do:

* Develop a captivating team experience through various leaders.

• Lead team meetings and clusters to convey critical business updates and drive colleague engagement, commitment, and timely execution of initiatives.
• Participate and own the performance audit process for all leaders in your team.
• Foster pharmacy healthcare expertise through successful training, feedback, and development plans for your leaders.
• Maintain and execute new leadership onboarding programs to enhance the career path experience.
• Contribute to Vital Initiating the business and driving Change Management for initiatives (Open Strategies refinement, Client Experience Improvement Initiatives, Tweet feedback execution, etc.).
• Work with an eagerness to learn, share, and receive feedback.
• Work with empathy, undivided attention, persistence, sympathy, and consideration to clients and individual colleagues.
• Work with a sense of curiosity to identify and implement process enhancements that would improve the client experience, employee experience, or functional efficiencies.
• Drive Labor force Scheduling exercises for the business through collaboration with the WFM team (Continuous Line Management, Overtime and VTO management, Maintaining Staffing records and Team Tasks).
• Ensure Regulatory Compliance rules are adhered to for Pharmacy Tasks related to the PIC.
• Participate in weekly call listening meetings to follow the healthcare client journey and drive improvement in the client experience.
• Ensure compliance with all organization policies.
• Establish relationships with key partners in Marketing, Product, Business Intelligence, Quality, Labor, and Learning and Development to build trust and construct relationships.
• Perform other duties as assigned and required.

What You’ll Need:

* 5+ years of multi-channel contact center management experience or Healthcare/Pharmacy Services experience or equivalent relevant experience

• Ability to adapt to rapidly changing objectives and willing to ‘dive in to tackle various challenges.
• Demonstrated teaching abilities that can influence both frontline specialists and leadership
• Living within 100 miles of Pittston, PA is required.
• BS/BA degree or equivalent experience (e.g., 5+ years industry experience in lieu of degree).
• Strong PC and web capability in a technology-driven environment
• Proficiency in MS Office suite (Excel is a must)
• Excellent oral and written communication skills, and agreeableness and ease in presenting data to a group.
• Applicant should be flexible with scheduling as the position could include nights, weekends, and some holidays.
• Position may require travel.

About arenaflex and its Benefits:

arenaflex is a leading online retailer of pet products, established in 2011 by Ryan Cohen and Michael Day. The company's headquarters is located in Dania Beach, Florida, USA. arenaflex operates as an online marketplace where customers can purchase various pet items, including food, toys, grooming supplies, and medications. The company is known for its client-driven approach and frequently receives positive feedback for its client support, including features like 24/7 client service and an easy-to-use website.

arenaflex Benefits:

* Competitive hourly rate of $30/hour

• Part-time remote position with flexible scheduling
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including health insurance, paid time off, and retirement plan
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance
• Opportunities for professional growth and development

How to Apply:

If you are a motivated and experienced leader looking for a new challenge, apply now to join the arenaflex team! Visit our website to submit your application and take the first step towards a rewarding career with arenaflex. Apply Now!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job