Experienced Customer Service Representative Administrator – arenaflex

Join arenaflex, a leading provider of innovative technologies and solutions, as we continue to shape the future of safety and security. We're seeking an experienced Customer Service Representative Administrator to join our team and play a critical role in our mission to solve for safer.

About arenaflex

arenaflex is a global leader in mission-critical communications, video security & access control, and data analytics solutions. We're dedicated to helping people be their best in the moments that matter, and we live up to our purpose every day by solving for safer. Our innovative technologies and solutions empower public safety agencies and enterprises to connect those in need with those who can help.

About MVRecovery

MVRecovery is the Skip Tracing, Forwarding, and Impound division of arenaflex, a leading provider of recovery operations. We're a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it, and we're seeking an experienced CSR (Customer Service Representative) Administrator to join our team.

Job Description

We're searching for a CSR Administrator to work assignments within our fast-paced recovery environment. The qualified individual will be responsible for maintaining account orderliness, ensuring a field agent is assigned to each account, updating designated accounts with new information received from the client, as well as communicating any escalated information to the client or supervisor as needed. A proficient CSR will be able to facilitate the successful recovery of assigned collateral, while demonstrating basic product and service knowledge and initiating required actions as needed.

Responsibilities:

* Maintain account orderliness and ensure a field agent is assigned to each account

• Update designated accounts with new information received from the client
• Communicate any escalated information to the client or supervisor as needed
• Facilitate the successful recovery of assigned collateral
• Demonstrate basic product and service knowledge and initiate required actions as needed
• Perform 100% of responsibilities via computer, with no field work or travel required

Requirements:

* Strong phone skills with ability to give clear and concise direction

• Strong multi-tasking and organization skills
• Experience with collateral repossession
• Collections, asset recovery, skip tracing, credit experience would be beneficial
• High level of experience using G-Suite, MS Office and related applications
• High School Diploma, or equivalent
• Minimum 2 years Customer Service and Account Management experience, or equivalent
• Legal authorization to work in the U.S. indefinitely is required

Preferred Qualifications:

* Previous experience working in a remote environment

• Experience with collateral repossession
• Collections, asset recovery, skip tracing, credit experience would be beneficial

What We Offer:

* Incentive Bonus Plans

• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Work Environment:

* This is a remote position, and candidates can be located anywhere in the US

• The ideal candidate will be detail-oriented and enjoy customer service-related interactions
• The position requires strong phone skills, multi-tasking, and organization skills

Career Growth Opportunities:

* arenaflex is committed to providing opportunities for growth and development

• We offer training and development programs to help you succeed in your role
• Our team is passionate about solving for safer, and we're looking for like-minded individuals to join us

How to Apply:

If you're passionate about customer service and account management, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

Accommodation Requests:

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].

Apply Now:

Apply Job! Apply for this job