Experienced Customer Service Associate – Remote – Per Diem Opportunity at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join arenaflex as a Customer Service Associate – Remote – Per Diem. As a key member of our team, you will play a vital role in providing top-notch service to our customers, ensuring their satisfaction, and driving business growth.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our customers and communities. Our team is comprised of passionate professionals who share a common goal: to deliver exceptional service, quality care, and stewardship. As a remote per diem employee, you will be part of a dynamic team that values flexibility, collaboration, and continuous learning.

Job Summary

As a Customer Service Associate, you will be responsible for providing exceptional customer experiences, resolving inquiries, and promoting arenaflex's products and services. You will work closely with our customers, colleagues, and management to achieve departmental performance indicators, ensuring a high level of customer satisfaction and loyalty.

Primary Accountabilities

### Quality/No Harm

• Properly identify and elevate concerns that affect customers or arenaflex's ability to serve them.
• Provide accurate and professional service to customers, adhering to department policies and guidelines.
• Attend and participate in staff training sessions, surveys, and department meetings to stay up-to-date on industry developments and best practices.
• Maintain confidentiality at all times, following departmental and organizational confidentiality guidelines.
• Contribute towards meeting departmental performance goals, including average speed of answer, service level, and abandonment rate.

### Customer Experience

• Respond to customer inquiries by researching, understanding, and documenting plan information related to:

+ Covered benefits and exclusions, including prescription drug coverage + Eligibility, enrollment, and disenrollment + Participating providers + Claims payments and processes + Authorization processes + Premium billing + Plan guidelines

• Assist Health First Health Plans customers in a caring and knowledgeable manner, representing the organization as a skilled healthcare professional.
• Handle incoming sales inquiries from prospective customers by answering basic questions and referring to a licensed sales agent for closure.
• Provide assistance with customer service walk-in members in a timely and efficient manner.

### Stewardship

• Meet individual Call Center performance standards as determined by management.
• Properly identify and elevate concerns affecting customers or arenaflex's ability to serve them.
• Participate in special projects as requested or approved by management.

Qualifications

### Qualifications Required

• The highest level of education desired for candidates in this position is a High School diploma, G.E.D., or equivalent experience. Some college preferred.
• One year related work experience in a call center or customer service environment interacting with customers.
• Must be able to work the designated shift and overtime as needed.
• Must be able to talk and type at the same time and communicate effectively while multitasking.
• Must be able to navigate through multiple screens and computer applications while reviewing benefit information.
• Ability to accurately type 45 words per minute while speaking with a customer on the phone.
• Intermediate to Advanced computer skills, including Microsoft Applications.
• Bi-lingual candidates must be able to speak, read, write, and comprehend in Spanish and English.
• Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at Health First CFL.

### Physical Demands

• Ability to sit and view a computer screen for several hours at a time.
• Work effectively in a fast-paced and often stressful environment.

### Mental Demands

• Excellent verbal, interpersonal, and written communication skills.
• Superior customer service telephone skills, including active listening and questioning skills.
• Basic math, analytical, and problem-solving skills.
• Ability to think critically to define issues, identify risks, and propose outcomes.
• Maintaining a high level of motivation, initiative, and accountability.
• Organization, prioritization, and time management.
• Ability to interact professionally and work effectively as a team with all levels of employees and management.
• Handling multiple tasks, often within limited time frames.
• Must be able to work in a team environment illustrating cooperation and respect.
• Excellent attendance is required and ability to work a flexible schedule.
• Strong knowledge of customer care processes and techniques

What We Offer

* Competitive hourly rate

• Flexible scheduling to accommodate your needs
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to ensure your success

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. Don't miss this chance to join arenaflex's team and make a meaningful impact in the lives of our customers. Apply now and take the first step towards a rewarding career in customer service! Apply for this job