Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at arenaflex

Join arenaflex, a global leader in entertainment and media, as we seek an experienced External Support Engineer to bridge the gap between our content creation teams and the tools engineering team. As a key member of our support team, you will be the first point of contact for content teams experiencing issues with our tools, providing technical support, creating reference materials, and escalating complex issues to the tools development team.

About arenaflex

arenaflex is a global entertainment and media company that produces and distributes original content to millions of subscribers worldwide. Our mission is to entertain, inform, and connect people around the world through our diverse range of content, including movies, TV shows, documentaries, and more. We are committed to innovation, creativity, and excellence in everything we do, and we are seeking talented individuals who share our passion and values.

Key Responsibilities

As an External Support Engineer at arenaflex, you will be responsible for:

• Providing technical support to content/external teams in regards to use of content tools
• Creating reference materials and providing training to get external teams up to speed with the toolset
• Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
• Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
• Advocating for tools, workflow improvements, and suggestions from external teams
• Partnering with other engineers to develop tools and processes that improve efficiency and quality
• Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplifying reliability, accountability, and professionalism in all work-related interactions

Skills and Abilities

To succeed in this role, you will need:

• Ability to read and understand C# code
• Good written and verbal communication, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills
• Self-motivating; able to prioritize and manage numerous requests simultaneously
• Experience supporting a live service or tool environment
• Unity 3D game and tool development experience
• Experience with Jira, Confluence, or other defect tracking software
• iOS and Android mobile development experience
• 5 years' experience in delivering production-level code in a professional environment

Education and Experience

We are looking for candidates with a Computer Science or related degree, or equivalent work experience. Experience supporting a live service or tool environment is essential, as is Unity 3D game and tool development experience. Experience with Jira, Confluence, or other defect tracking software is also highly desirable. iOS and Android mobile development experience is a plus.

Position Type/Expected Hours of Work

Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. As a remote worker, you will need to be self-motivated and able to work independently, with minimal supervision.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary and Benefits

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

What We Offer

As an External Support Engineer at arenaflex, you will enjoy a range of benefits, including:

• Competitive salary and benefits package
• Opportunity to work with a global leader in entertainment and media
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced External Support Engineer looking for a new challenge, please submit your application, including your resume and a cover letter, to [arenaflex careers page]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like more information about this role, please contact our HR team at [arenaflex HR email]. We look forward to hearing from you! Apply for this job