Experienced Part-Time Customer Service and Administrative Assistant (Fully Remote) – Tax and Financial Services Industry

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a dynamic and customer-oriented individual, we're seeking a talented Part-Time Customer Service and Administrative Assistant to join our remote team. In this role, you'll have the opportunity to work with our valued clients, providing top-notch support and ensuring their needs are met promptly and accurately. With a flexible schedule and a competitive compensation package, this is an excellent opportunity to gain experience in the tax and financial services industry.

About arenaflex

arenaflex is a leading provider of innovative solutions in the tax and financial services industry. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, supportive, and empowering. As a remote team member, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team.

Responsibilities

As a Part-Time Customer Service and Administrative Assistant, you'll be responsible for:

• Handling inbound and outbound calls to assist clients with inquiries and complaints via phone, email, and text.
• Performing data entry tasks to update customer information in our system.
• Notating each interaction with clients, adding files to the client portal, and preparing forms.
• Helping resolve client issues in a timely manner with patience and professionalism.
• Working with colleagues to ensure top-notch customer service.

Key Responsibilities:

* Provide exceptional customer service to clients via phone, email, and text.

• Update customer information in our system through data entry tasks.
• Notate each interaction with clients and add files to the client portal.
• Prepare forms and assist with client issues in a timely and professional manner.
• Collaborate with colleagues to ensure top-notch customer service.

Qualifications

To be successful in this role, you'll need:

• Excellent computer skills, including proficiency in Windows, Microsoft Suite (particularly Outlook), Adobe or other pdf-related software, and file management.
• Customer service experience, with a strong focus on providing exceptional customer experiences.
• Tax experience is preferred but not required.
• The ability to work well under pressure, with high customer inventories, while maintaining attention to detail.
• Excellent communication skills, with a friendly and positive attitude.
• Solution-oriented, with the ability to problem-solve effectively.
• Organized and able to prioritize important tasks.
• Self-motivated, with the ability to work independently, yet be a great team player.
• Willingness to learn, with a strong ability to retain information and implement new ideas and suggestions.

Paid Training

We're committed to providing our team members with the skills and knowledge they need to succeed. As a Part-Time Customer Service and Administrative Assistant, you'll receive:

• 1 week of paid training, at $15 per hour for 4 hours per day, Monday through Friday.
• Pay increases to $17 per hour after training.

Schedule

This is a part-time role, with a minimum of 20 hours per week and a maximum of 35 hours. You'll have the flexibility to work from home, with a schedule that suits your needs.

Benefits

As a member of our team, you'll enjoy:

• Performance bonuses for exceptional customer service.
• Flexible hours, with the ability to work from home.
• A competitive compensation package, with opportunities for growth and development.

Why Join arenaflex?

At arenaflex, we're passionate about creating a work environment that's inclusive, supportive, and empowering. As a remote team member, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. We're committed to providing our team members with the skills and knowledge they need to succeed, and we offer a competitive compensation package, with opportunities for growth and development.

How to Apply

If you're a motivated and customer-oriented individual, with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please apply through our website, and we'll be in touch to discuss your application.

Equal Opportunities Employer

arenaflex is an equal opportunities employer, committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates, and we're proud to be an employer of choice for people from all backgrounds.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you, and we look forward to welcoming you to our team. Apply Job! Apply for this job