Experienced Customer Service Specialist – Government and Corporate Affairs
Job Description:
Join the arenaflex Family and Embark on a Journey of Growth and Exploration
Are you ready to explore a world of possibilities, both at work and during your time off? At arenaflex, we're not just looking for talented individuals; we're seeking passionate and driven professionals who are eager to make a difference in the lives of our customers. As a member of our Government and Corporate Affairs Customer Service team, you'll have the opportunity to travel the world, grow your expertise, and become the best version of yourself.
About arenaflex
arenaflex is a leading global airline that connects people and cultures from around the world. With a rich history and a commitment to innovation, we're dedicated to providing exceptional customer experiences and building a diverse and inclusive workforce. Our team members are the heart of our organization, and we're proud to offer a dynamic and supportive work environment that fosters growth, creativity, and collaboration.
Why You'll Love This Job
As a Customer Service Specialist in our Government and Corporate Affairs team, you'll have the opportunity to:
* Promote and sell air travel on arenaflex
* Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets
* Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner
* Communicate with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
* Communicate new rules, policies, and procedures that would affect the customer
All You'll Need for Success
To excel in this role, you'll need:
* A Bachelor's degree in a relevant field or equivalent experience/training
* Excellent leadership, organizational, and customer contact skills
* Knowledge of Native SABRE
* The ability to be resourceful and creative at immediate problem resolution
* A high level of initiative, exercise good judgment, and be dependable
* Satisfactory attendance required
What You'll Get
As a valued member of our team, you'll enjoy a range of benefits and perks, including:
* Travel Perks: Explore the world with your family and friends on our global network of over 6,800 daily flights to 365 destinations
* Health Benefits: Access comprehensive health, dental, prescription, and vision benefits on day one, plus virtual doctor visits, flexible spending accounts, and more
* Wellness Programs: Stay well and thrive with our wellness programs, which provide the right tools, resources, and support to help you reach your full potential
* 401(k) Program: Available upon hire, with employer contributions to your 401(k) program after one year
Our Commitment to Inclusion and Diversity
At arenaflex, we believe that our diversity is our strength. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, and to creating an inclusive work environment that meets and exceeds the needs of our diverse world.
Join Our Team and Make a Difference
If you're ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly, we invite you to join our team. Apply now and take the first step towards a rewarding career with arenaflex.
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