Experienced Part-time Chat Specialist – Automotive and Recreational Vehicle Sales, Service, and Finance

At arenaflex, we're on a mission to revolutionize the way people interact with automotive and recreational vehicle dealerships online. As a Part-time Chat Specialist, you'll play a vital role in representing our dealer clients favorably online, turning online conversations into leads, and driving revenue for our clients. If you're a positive, energetic, and tech-savvy individual with a passion for great customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the automotive and recreational vehicle industries. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a relaxed, yet professional and fun work environment. As a Part-time Chat Specialist, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers.

Responsibilities

As a Part-time Chat Specialist, your primary responsibilities will include:

• Handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and narrowing down on appointment information to schedule appointments.
• Developing and maintaining a knowledge base of the ever-evolving products and services, ensuring that you're always up-to-date on the latest offerings.
• Capturing customer contact information for lead generation and client review, summarizing interactions based on customer needs for client review.
• Providing exceptional customer service, responding to customer inquiries in a timely and professional manner, and resolving issues efficiently.
• Collaborating with our team to ensure seamless communication and a positive customer experience.

Qualifications

To be successful as a Part-time Chat Specialist, you'll need:

• Previous experience in retail customer service or the automotive industry is preferred but not necessary.
• The ability to type at least 35 WPM, with 40 and above preferred.
• Basic internet and window-based computer skills, with a strong ability to multitask and adapt to change.
• A positive and professional demeanor, with excellent written and verbal communication skills.
• Gaming experience is helpful, but not required.

Requirements

To join our team, you'll need to:

• Attend 4 weeks of training, Tuesday - Saturday between the hours of 10:00am-6:30pm CST.
• Work 5-hour time blocks daily after completing training.
• Meet the typing speed requirement of at least 35 WPM, with 40 and above preferred.
• Demonstrate a positive and professional demeanor, with excellent written and verbal communication skills.
• Show an ability to adapt to change and enjoy a quick-paced work environment.
• Gaming experience is preferred, but not required.

Benefits

As a Part-time Chat Specialist at arenaflex, you'll enjoy:

• A relaxed, yet professional and fun work environment.
• Opportunities for career growth and development, with a focus on customer service and sales.
• A competitive salary and benefits package, including health insurance, paid time off, and a 401(k) matching program.
• Access to our state-of-the-art training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center.
• Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation.

Work Environment

Our College Station office is a non-smoking environment, promoting a healthy lifestyle for all employees. We encourage applicants of all ages and experience to apply, as we do not discriminate on the basis of age.

How to Apply

If you're a motivated and customer-focused individual with a passion for technology and sales, we want to hear from you! Apply now to join our team as a Part-time Chat Specialist and take the first step towards a rewarding career with arenaflex. Apply Now! Apply for this job