Experienced Pharmacy Customer Service Associate – Remote Data Entry Position at arenaflex

Job Summary:

arenaflex is seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our remote team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records. If you have a passion for delivering outstanding customer experiences and are proficient in data entry, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional customer service. Our mission is to improve the lives of our customers by delivering high-quality products and services. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration.

Job Responsibilities:

As a Pharmacy Customer Service Associate at arenaflex, you will be responsible for:

• Providing exceptional customer service to patients and customers, responding to their inquiries, and resolving issues in a timely and professional manner.
• Processing transactions, including registering sales, collecting cash, and dispensing change as needed.
• Maintaining accurate records, including patient and medication data, and processing voids, returns, and exchanges.
• Assisting pharmacists with tasks, such as entering patient and medication data, filling prescriptions, and checking for potential interactions.
• Reporting prescription errors to pharmacists and adhering to organization policies and procedures.
• Handling calls and responding to customer inquiries, including those from doctors and other healthcare professionals.
• Processing manual claims for external program prescription services and performing other administrative tasks as assigned.
• Assisting with stock management, including ordering, unloading, checking, and storing shipments of medications.
• Maintaining knowledge of organization resource security methods and recording claims for distribution center overages, deficiencies, and request errors.
• Ensuring compliance with state and local regulations regarding controlled substances.
• Building and maintaining displays, including promotional, seasonal, and special displays, and resetting and correcting as assigned.
• Assisting with the division of food items, including raw and pre-cooked foods, and item positioning as determined by strategies and methods.
• Providing customer support in the photo area, including digital identification photo services, banner print, and creative machine services.
• Taking on web pick-up responsibilities, including screening orders in Picture Care, handling requests, and delivering orders to customers as they arrive at the store.
• Assisting with outside and inside maintenance by ensuring a clean, neat, and well-organized store environment and appearance.
• Adhering to all organization policies and procedures and maintaining respectful relationships with colleagues.

Essential Qualifications:

* Bachelor's degree in a related field or equivalent experience.

• Proficiency in reading, writing, and communicating in English (except in Puerto Rico).
• Ability to work a flexible schedule, including nights and weekend hours.
• Basic computer skills and knowledge of store systems and hardware.

Preferred Qualifications:

* Six months of experience in a retail environment.

• Previous work experience with arenaflex.
• Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications.
• Proficiency in PC skills.
• Knowledge of store stock control.
• PTCB certification.

Career Growth Opportunities and Learning Benefits:

arenaflex is committed to the growth and development of our employees. As a Pharmacy Customer Service Associate, you will have opportunities to:

• Develop your skills and knowledge in customer service, data entry, and pharmacy operations.
• Participate in ongoing training and development programs to enhance your performance and career prospects.
• Collaborate with a diverse team of professionals to achieve common goals and objectives.
• Contribute to the success of our organization and make a positive impact on the lives of our customers.

Work Environment and Company Culture:

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a positive and respectful workplace culture that fosters growth, learning, and collaboration. As a Pharmacy Customer Service Associate, you will have the opportunity to work in a fast-paced and challenging environment that requires adaptability, flexibility, and strong communication skills.

Compensation, Perks, and Benefits:

arenaflex offers a competitive compensation package, including:

• Hourly rate of $25.
• Opportunities for career growth and advancement.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays.
• Access to ongoing training and development programs.
• Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. Apply for this job