Experienced Clinical Customer Service Representative – Remote Call Center Opportunity

At arenaflex, we're dedicated to empowering individuals to live healthier and longer. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Clinical Customer Service Representative, you'll play a vital role in supporting our mission by providing exceptional customer service nationwide to our members.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about delivering high-quality healthcare solutions. Our team is committed to fostering a culture of excellence, collaboration, and continuous learning. As a remote employee, you'll have the flexibility to work from home while being part of a vibrant and diverse team.

Job Summary

We're seeking experienced customer service professionals to join our remote call center team. As a Clinical Customer Service Representative, you'll be responsible for providing exceptional customer service to our members by responding to their inquiries and providing information regarding all aspects of their association with arenaflex. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities

As a Clinical Customer Service Representative, you'll be responsible for:

• Answering incoming calls in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent required
• Minimum of one-year experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Clinical Customer Service Representative, you'll need to demonstrate:

• Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Remote Work Considerations

As a remote employee, you'll need to:

• Have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed)
• Work from home in a designated work area with company-provided technology equipment

Mobility and Physical Requirements

This role requires:

• Primarily sedentary, able to sit for long periods of time
• Ability to speak, see, and hear other personnel and/or objects
• Ability to communicate both in oral and written form
• Ability to travel within the facility
• Capable of using a telephone and computer keyboard
• Ability to lift up to 10 lbs

Environmental Conditions

As a remote employee, you'll work in a work-from-home (WFH) environment.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to fostering a diverse and inclusive work environment that values and respects all individuals. We welcome applications from qualified individuals with disabilities and disabled veterans.

Accommodations

If you're a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you're unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our career center to submit your application. Apply Job! Apply for this job