Customer Support & Sales Lead – Global Community Growth and Development

Join arenaflex, a pioneering community of remote professionals from diverse backgrounds, as we embark on an exciting journey of growth and expansion. As a Customer Support & Sales Lead, you will be at the forefront of our community's success, driving customer satisfaction, and sales growth while fostering a culture of excellence and innovation.

About arenaflex

arenaflex is a vibrant community of 1,071 remote professionals from 62 nationalities, united by a shared passion for exploration, innovation, and collaboration. For the past five years, we have been traveling the world together, living in a different city every month, and building a global network of like-minded individuals. Our community has exploded in popularity due to the global pandemic, and we are now expanding our team to meet the growing demand for our unique experience.

The Role

As a Customer Support & Sales Lead, you will be the central point of contact for our members and soon-to-be members, providing exceptional support, guidance, and sales expertise to help them navigate our community and make informed decisions. You will be responsible for:

• Managing the Tribe Support department, overseeing all email communication with the arenaflex community, and championing member concerns and perspectives within the team.
• Helping accepted applicants make informed decisions about joining our community and ensuring a smooth onboarding experience.
• Advising members on suitable Chapters for their journey and addressing concerns.
• Creating member-facing documentation, PDFs, and communications to inform the community about significant updates.
• Identifying opportunities for long-term improvements and documenting processes within the department.

Who We Are

At arenaflex, we value diversity, inclusivity, and a culture of excellence. Our team of 13 comes from 10 different countries, and many of us have become permanently nomadic global citizens, traveling the world alongside our members. We are a small but mighty team, driven by determination, resourcefulness, and a passion for our mission.

• We are a family: We are a tight-knit team that looks out for one another and cheers each other on.
• We are obsessed with our community: We love this community, where remarkable people from all over the world meet to take on the journey of life together.
• We are brave: We don't compromise on our values, mission, or who we are. Every team member has the courage to stand up for what they believe in and challenge bad ideas.
• We care: We take full ownership of our work because we take pride in everything we do. We care about how we show up and who or what we're becoming. And, of course, we care about our teammates and customers.
• We are explorers at heart: We are curious and adaptable, which is why each of us chose to take on this crazy challenge of building a global community and a startup at the same time.
• We lead with humility: We don't compete for wealth, titles, or status; we're driven by passion and excitement for our mission. There is no space for big egos here.
• We treat people right: There is never a good enough reason to treat someone without dignity and respect. We challenge ourselves to treat others the way they would want to be treated.

Who You Are

We are looking for a skilled customer experience manager with 1-2 years of experience in customer happiness and success. You should be able to understand how others feel, put yourself in the shoes of our members, and make quick decisions without overthinking. You should also be a natural at sales, with a talent for talking to people's needs and emotions, and helping them overcome their blockers.

• You're a skilled customer experience manager with 1-2 years of experience in customer happiness and success.
• You're able to understand how others feel and put yourself in the shoes of our members.
• You have a mind for strategy, enjoy taking on challenging goals, and work backwards to make them happen.
• You set your own course, are super organized, and hate to leave things unfinished.
• You obsess over details, love to communicate in writing, and are one of the best writers you know.
• You're a natural at sales, with a talent for talking to people's needs and emotions, and helping them overcome their blockers.
• You enjoy solving problems, find win-win outcomes, and dig deep until you understand what's truly going on under the surface.
• It's in your nature to help others, care deeply about fairness, and always look out for others.
• You're a quick decision-maker, don't suffer from analysis paralysis, and can respond thoughtfully without overthinking.
• You don't crack under pressure, don't shy away from addressing conflict, and know that at the other end of conflict is usually just frustration that needs to be voiced, understood, and talked through.
• You're a tinkerer, always making improvements, big or small, and can't sit still because you know that there's always something that can be made better.

Required Skills & Experience

* 2+ years working as a customer success manager

• Experience in a sales role
• Impeccable grammar and eloquent written English
• Ideally, you're comfortable with design tools and have basic design skills to make documents look good

Perks & Compensation

* $30,000 – $50,000 p.a. for full-time (but the role will likely start as part-time)

• The chance to take on a key role in a (still) small but growing start-up, positioned with a strong brand in a market that has just blown up overnight
• Fully remote work (from wherever in the world you feel most productive)
• A month of working from anywhere on us; join one of our Chapters (worth ~$2,500) so that you can soak in the experience, travel and work remotely alongside our community, and learn from incredibly talented remote professionals
• Be part of a tight-knit community of 1,071 remote-working, entrepreneurial professionals and build your global network
• Sponsored learning resources (e-books, audiobooks, online courses, etc.)

How to Apply

Our application process has 5 stages:

• Please send in your application through this form
• The second stage involves more written questions
• The third stage is a video interview call
• We may ask you to provide additional professional references
• The final stage is an interview with our CEO and COO

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