Experienced Customer Service Representative – Remote Contact Center Chat Support
At arenaflex, we're on a mission to provide exceptional financial services to our members, and we're looking for talented individuals to join our team as Remote Contact Center Chat Representatives. As a key member of our customer service team, you'll be responsible for delivering top-notch support to our members through various channels, including chat, messaging, email, and phone. If you're passionate about providing excellent service, have a knack for problem-solving, and are comfortable working in a sales environment, we want to hear from you!
A DAY IN THE LIFE OF A REMOTE CONTACT CENTER CHAT REPRESENTATIVE
As a Remote Contact Center Chat Representative at arenaflex, you'll have the opportunity to work in a dynamic and fast-paced environment where no two days are ever the same. Here are some of the exciting responsibilities you'll be expected to handle:
- Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
- Providing support to ensure online membership applications are completed and submitted within a timely manner.
- Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
- Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
- Maintaining a strong working knowledge of arenaflex's products and services.
REMOTE CONTACT CENTER CHAT REPRESENTATIVE SKILLS AND QUALIFICATIONS
To succeed in this role, you'll need to possess the following skills and qualifications:
- A High School Diploma or equivalent.
- 1 year of experience in a customer service position.
- Must meet the requirements for our Telecommuting Program (more information below!).
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
TELECOMMUTING REQUIREMENTS
As a Remote Contact Center Chat Representative, you'll have the flexibility to work from the comfort of your own home. However, there are some requirements you'll need to meet:
- A dedicated workspace.
- Secure and strong internet connection.
- Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
- An environment free from loud noises or outside distractions.
FIRST 60 DAYS: ON-SITE TRAINING
The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge. This will give you the opportunity to learn the ins and outs of our products and services, as well as get familiar with our team and culture.
WHY JOIN THE arenaflex TEAM?
At arenaflex, we're more than just a financial institution – we're a community-driven organization that's dedicated to making a positive impact in the lives of our members and employees. Since 1956, we've been providing financial services to individuals and their families throughout the state of Louisiana, and we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
BENEFITS OF WORKING AT arenaflex
As a full-time employee of arenaflex, you'll enjoy a comprehensive benefits package that includes:
- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Retiree insurance for eligible employees.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
- Tuition Reimbursement Program.
EQUAL OPPORTUNITY EMPLOYER
arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. If you're passionate about delivering exceptional customer service and are looking for a dynamic and rewarding career opportunity, we encourage you to apply for the Remote Contact Center Chat Representative position at arenaflex. Apply for this job