Experienced Customer Service Representative – Remote Opportunity at arenaflex

Job Title:

Experienced Customer Service Representative – Remote Opportunity at arenaflex **USA

• Remote**

Job ID:

8333

Job Description

Are you passionate about helping people achieve their financial goals and feel confident about their future? Do you enjoy working in a dynamic and inclusive environment where every employee feels valued, respected, and empowered to contribute? If yes, then arenaflex has an exciting opportunity for you to join our team as a Customer Service Representative!

About arenaflex

arenaflex is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. We're guided by the principles of Value, Transparency, and Sustainability, which means we provide products and services people need at a competitive price, communicate clearly and openly, and design products and operate our company to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity, and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

About the Role

As a Customer Service Representative at arenaflex, you'll be responsible for providing inbound and outbound telephone support to our customers and agents. You'll assist with requests both written and verbal, and be proficient in servicing all product types with consistently increasing transaction knowledge. You'll be a key member of our team, working closely with colleagues to provide exceptional customer service and support.

Key Responsibilities:

* Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.

• Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
• Required to document detailed and concise notes on all interactions.
• Train and assist Associate CSRs.
• Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy.
• Perform additional tasks at the request of management.

Benefits and Perks:

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days, and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our arenaflex Benefits Overview

Compensation:

Hourly Salary Range: $21.00- $31.96 plus eligibility for annual bonus program

Who You Are:

* Associate CSR skills, plus: proficient written and verbal communication skills.

• Strong multi-tasker and adept at using tools and resources available.
• Proactive with customer, anticipating needs.
• Ability to show empathy and ability to mentor new hires.
• High school education or equivalent experience.
• 6 months to a year experience working as an Associate CSR or equivalent experience.

We Empower Inclusion:

At arenaflex, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company.

Work Authorization:

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

How to Apply:

If you're passionate about helping people achieve their financial goals and feel confident about their future, and you're looking for a dynamic and inclusive environment where every employee feels valued, respected, and empowered to contribute, then we want to hear from you! Apply now to join our team as a Customer Service Representative at arenaflex. Apply Job!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job