Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. As a Fiber Customer Support Analyst, you'll be part of a dynamic team that anticipates, leads, and believes that listening is where learning begins. Our V Team is a community of people who come together to lift our communities and build trust in how we show up, everywhere & always.

Join the arenaflex Family

We're not just a company – we're a community of innovators, creatives, and problem-solvers who are driven by a shared passion for making a difference. Our team is built on the principles of collaboration, inclusivity, and empowerment, and we're committed to creating a work environment that encourages authenticity and fosters a sense of belonging.

What You'll Be Doing

As a Fiber Customer Support Analyst, you'll be the face of arenaflex, providing exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center to help our customers with their voice, data, and video services, troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're seeking a dedicated and customer-focused individual with a passion for delivering exceptional technical support and customer service. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. To be successful in this role, you'll need:

• A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience (even better if you have one or more of these qualifications)

Even Better If You Have

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience

What We Offer

At arenaflex, we're committed to creating a work environment that encourages growth, learning, and development. As a Fiber Customer Support Analyst, you'll enjoy:

• A competitive compensation package with opportunities for growth and advancement
• A comprehensive benefits program, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• A collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging
• Opportunities for professional development and growth, including training and education programs
• A dynamic and supportive team environment that encourages creativity and innovation

Where You'll Be Working

In this remote role, you'll work from home with occasional in-person trainings and meetings. You'll be part of a team that is dedicated to delivering exceptional technical support and customer service to our customers.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're passionate about delivering exceptional technical support and customer service, and you're looking for a dynamic and supportive team environment, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join the arenaflex family and make a difference in the lives of our customers. Apply Now! Apply for this job