Experienced Customer Service Specialist – Data-Driven Decision Making & Account Growth
At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Customer Service Specialist to join our team. As a key member of our Indianapolis corporate Customer Service team, you'll have the opportunity to make a real impact on our customers' experiences and drive account growth through data-backed decisions.
About arenaflex
arenaflex is a leading manufacturer of innovative plumbing solutions, and we're committed to delivering exceptional customer experiences. Our team is passionate about creating a culture of inclusion, diversity, and innovation, where every voice is heard and every perspective is valued. We believe that our diverse team is the key to our success, and we're dedicated to creating a workplace where everyone can thrive.
Responsibilities
As a Customer Service Specialist at arenaflex, you'll be responsible for:
- Analyzing account activity using SAP, Excel, and Microsoft BI to identify trends and opportunities for growth
- Making data-driven decisions that drive account growth and ease of doing business
- Presenting to management on account trends and activity, and developing ad hoc reports to support order management
- Using CI to drive reduction in order fill-rate and on-time customer fines
- Developing relationships with key cross-functional leaders across all channels, including customers, agencies, sales, and other departments
- Using account knowledge to positively represent arenaflex during customer inquiries and complaint resolution
- Participating in account long and short-term business planning, and effectively connecting with customers, agencies, sales, and other departments throughout arenaflex
- Ability to conduct multiple tasks while delivering in a timely and accurate fashion
Education & Experience
The ideal candidate will have a bachelor's degree from a 4-year college or university and at least two years of customer service experience, or an equivalent combination of education and experience. Proficient digital literacy, including Microsoft products, is preferred. The incumbent should have the ability to balance multiple tasks and make business decisions.
Why Join arenaflex?
* Diversity & Inclusion: We believe that our diverse team is the key to our success, and we're dedicated to creating a workplace where everyone can thrive.
- Innovation: We're committed to delivering exceptional customer experiences and driving innovation through data-backed decisions.
- Career Growth: We offer opportunities for career growth and development, and we're committed to helping our employees achieve their goals.
- Work-Life Balance: We believe in the importance of work-life balance, and we offer flexible scheduling and remote work options to support our employees' needs.
- Competitive Compensation: We offer competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off.
What We Offer
* Competitive Salary: $46,700.00 - $73,370.00 (actual compensation may vary based on various factors)
- Benefits Package: Health insurance, retirement plans, and paid time off
- Flexible Scheduling: We offer flexible scheduling and remote work options to support our employees' needs
- Professional Development: We offer opportunities for career growth and development, and we're committed to helping our employees achieve their goals
- Inclusive Culture: We believe that our diverse team is the key to our success, and we're dedicated to creating a workplace where everyone can thrive
How to Apply
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please click on the link below to submit your application. Apply Job!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
E-Verify Employer
arenaflex is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish E-verify Right to Work Poster: English, Spanish Apply for this job