Experienced Client Support Coordinator – Music Distribution and Technology
At arenaflex, we're passionate about revolutionizing the music industry with cutting-edge technology and innovative services. As a leading full-service B2B music distributor, we're committed to empowering forward-thinking music companies to succeed in the ever-evolving digital landscape. With over 800 clients, including prominent labels and artists, arenaflex is the world's leading music distributor, connecting our clients with major digital service providers like Spotify, Apple Music, and arenaflex Music. We're seeking an experienced Client Support Coordinator to join our dynamic team, providing exceptional support to our record labels and DSP partners. This is an exciting opportunity for someone looking to kick-start their career in the music distribution and technology space, with a clear path for growth and development.
What You'll Do:
As a Client Support Coordinator, you'll be the first point of contact for our clients, ensuring seamless communication and resolving any issues that may arise. Your responsibilities will include:
- Providing exceptional customer support to record labels and DSP partners, responding to queries and resolving issues in a timely and professional manner
- Ensuring the quality of digital releases, which are being sent to digital service providers worldwide
- Collaborating with our team to develop and implement solutions to improve our clients' experience and satisfaction
- Staying up-to-date with industry trends and developments, applying this knowledge to enhance our services and support
- Working closely with our product and development teams to identify and resolve technical issues
- Participating in agile management processes and contributing to the growth and development of our team
Who You Are:
* You have a clear passion for music and an affinity with the online music industry
- You have experience with classical music, either playing an instrument or handling classical metadata
- You are customer and detail-oriented, with excellent communication skills on an international level
- You are fluent in English (written and verbal) and have a strong analytical approach to problem-solving
- You want to work in a tech-savvy environment and develop new skills, with a willingness to learn and adapt
- You are hard-working, organized, and able to prioritize multiple tasks, operating well in a team environment
Who We Are:
* A growing company with strong ambitions, committed to innovation and excellence in the music industry
- An international team, split between our head office in Amsterdam and satellite offices in New York, London, Los Angeles, Paris, Rome, Berlin, and Seoul, with representatives in Rio de Janeiro, Bogota, Mexico City, Buenos Aires, Stockholm, Sydney, Singapore, and Tokyo
- An international business environment made up of colleagues and clients around the world with diverse backgrounds in music and tech
What We Offer:
* A dynamic and supportive work environment, with opportunities for growth and development
- A competitive salary and benefits package, including health insurance, retirement plan, and paid time off
- A comprehensive training program, designed to help you develop new skills and advance your career
- A collaborative and inclusive team culture, with regular social events and team-building activities
- The opportunity to work with a leading company in the music industry, shaping the future of music distribution and technology
How to Apply:
If you're passionate about music and technology, and want to join a dynamic team that's shaping the future of the industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for the role. We look forward to hearing from you!
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