Virtual Receptionist & Intake Specialist
In a personal injury firm, a missed call is a missed case. A slow follow-up on a web inquiry is a signed client for a competitor. Most firms know this and still let it happen because nobody owns the front-end intake operation. You're the first voice and first response for every new inquiry — phone, web form, or referral. Your job is to make sure no lead goes cold and every potential client feels like they reached the right place. Day to day you'll handle:
- Answering inbound calls, taking messages, and routing urgent matters to the right attorney or paralegal
- Following up on web form submissions and missed calls within a defined response window
- Conducting initial intake conversations — gathering basic case information and qualifying the inquiry
- Scheduling consultations and managing the attorney calendar for new client appointments
- Maintaining accurate intake records in the CRM and flagging high-priority leads immediately
You don't need a legal background but you need to sound professional, composed, and empathetic on every call — including the ones from people who are upset or frightened. Fluent English is required. Responsiveness is the core of what you're being hired for. Apply tot his job Apply To this Job