[Remote] Remote ISP Helpdesk Technician

Note: The job is a remote job and is open to candidates in USA. TEKsystems is a leading provider of business and technology services, and they are seeking a Level 1 Help Desk Technician to provide first-line support to end-users experiencing technical issues. The role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.

Responsibilities

• Respond to and resolve a high volume of IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting
• Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management
• Utilize and contribute to the internal knowledge base for common issues and solutions
• Create, update, and close support tickets in the IT ticketing system, ensuring accurate documentation of all issues and resolutions
• Provide excellent customer service with a positive and professional attitude
• Troubleshoot and resolve customer complaints or concerns effectively
• Meet or exceed performance metrics including call handling time, quality assurance, and other assigned KPIs
• Perform other duties as assigned

Skills

• Proficiency with Windows 10 and Windows 7
• Strong troubleshooting and problem-solving skills
• Experience in a call center or help desk environment
• Ability to multitask and maintain attention to detail
• Reliable internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps
• Ability to work from home with a hard-wired Ethernet connection (cable not provided)
• PC, two monitors, headset, mouse, and keyboard will be provided
• Associate degree or higher in Computer Science or a related IT field
• Two or more certifications such as A+, Security+, Network+, or CCNA

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Overview

• At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America, It was founded in 1994, and is headquartered in Hanover, Maryland, USA, with a workforce of 10001+ employees. Its website is http://www.teksystems.com.

Company H1B Sponsorship

• TEKsystems has a track record of offering H1B sponsorships, with 5 in 2026, 46 in 2025, 52 in 2024, 33 in 2023, 22 in 2022, 36 in 2021, 53 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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