Director, Strategy – Operations

Job Description:

• Lead our project delivery efforts and partner with sales on business development
• Ensure our clients receive exceptional, effective solutions that enhance both end-customer and employee experiences and efficiencies
• Build and shape our consulting team, driving business growth through innovative strategies and successful project delivery
• Manage and actively contribute to the successful delivery of consulting projects
• Manage project timelines, budgets, and resource allocation effectively
• Monitor key performance indicators to assess the impact of process changes

Requirements:

• 15+ years of relevant experience, including at least 5 years of experience as a CX Consulting Director, preferably within a consulting or agency environment.
• Strong portfolio showcasing successful consulting projects and strategies.
• Strong leadership and management skills, with the ability to inspire and motivate a team.
• Project management skills, with the ability to prioritize tasks, meet deadlines, and manage resources effectively.
• In-depth knowledge of customer experience, business strategy, operations management
• A passion for delivering exceptional consulting services and a continuous drive to stay updated with industry trends.
• Minimum Bachelor’s level degree required; Master’s degree preferred.
• Preferred: Proficiency in Design Thinking facilitation (Digital and non-digital products)
• Preferred: Certification in process excellence methodology such as Lean, Six Sigma, Agile, etc
• Preferred: Experience working with CX technology platforms such as AWS, Cisco, Genesys, Google, or Microsoft

Benefits:

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off.

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