Experienced Customer Service Agent – Virtual – Temporary

At arenaflex, we believe a company's success starts with its people. Our core values of Champion People, Grow with Purpose, and Be Alight drive our mission to connect passion with purpose. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, arenaflex is the perfect place to put your passion to work.

Our Story

arenaflex is a leading provider of human insights and cloud technology solutions that empower companies and employees worldwide to make confident decisions for life. Our team's expertise in human insights and cloud technology gives us the ability to power confident decisions, for life. We're driven to connect passion with purpose, and our values reflect this commitment:

• Champion People: We believe in creating a place where everyone belongs, and we strive to be empathetic and supportive of our colleagues.
• Grow with Purpose: We're inspired by our higher calling of improving lives, and we encourage our colleagues to grow and develop with purpose.
• Be Alight: We act with integrity, are real, and empower others to do the same.

Join Our Team

If you Champion People, want to Grow with Purpose, and embody the meaning of Be Alight, we want to hear from you. Our team is dedicated to making a positive impact, and we're looking for talented individuals who share our passion and values.

Job Summary

As a Customer Service Agent with arenaflex's Alight Retiree Health Solutions (ARHS) Sales and Service Center (SSC), you will play a critical role in assisting Medicare eligible retirees in selecting appropriate Medicare health plans. You will handle inbound and outbound calls, respond to instant live chat requests, and assist customers with website navigation and self-service options.

Responsibilities

* Make outbound calls to confirm/schedule/reschedule participant's appointment with a Benefit Advisor

• Answer inbound phone calls pertaining to the status of an application or general customer inquiries
• Respond to instant live chat requests from customers
• Assist customers with website navigation and self-service options
• Provide excellent customer service and resolve issues in a timely and professional manner
• Maintain accurate records of customer interactions and transactions
• Meet or exceed performance metrics and productivity standards

Requirements

* High school degree or equivalent

• 1+ years customer service experience in a call center environment preferred
• Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments preferred
• Strong written and verbal communication and rapport building skills
• Experience and general comfort level using Microsoft Word, Excel, computer telephony, internet, and computer tools

Skills and Competencies

* Ability to talk and efficiently type simultaneously

• Ability to multitask across multi-functional work
• On camera visibility during any meetings, trainings, or per leadership request
• Takes initiative and demonstrates strong problem-solving skills
• Proven success in maintaining a calm and professional demeanor in a fast-paced business environment; able to deescalate
• Aptitude for understanding details of insurance or complex information
• Actively listening to participants to understand both verbal and non-verbal cues
• Researching options in proprietary arenaflex tools
• Demonstrating sustained confidence and resilience during challenging interactions
• Fully and accurately documenting all conversations and actions taken on each interaction

Work Environment and Culture

* Flexible working arrangements to support work-life balance

• Comprehensive total rewards package, including competitive pay, benefits, and perks
• Continuing education and training opportunities to support career growth and development
• Collaborative and inclusive work environment that values diversity and promotes a culture of belonging
• Opportunities for professional growth and advancement in a growing global organization

Compensation and Benefits

* Competitive total rewards package, including competitive pay, benefits, and perks

• Continuing education and training opportunities to support career growth and development
• Flexible working arrangements to support work-life balance
• Comprehensive benefits package, including health, dental, and vision coverage, as well as retirement and savings plans
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional growth and advancement in a growing global organization

How to Apply

If you're passionate about making a positive impact and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, advancement, and professional growth. Apply for this job