Remote Chat & Text Specialist – Crisis Intervention and Suicide Prevention

Join arenaflex, a leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention, as a Remote Chat & Text Specialist. At arenaflex, we are committed to making a positive impact in the lives of individuals and families affected by mental health issues. Our team of dedicated professionals is passionate about delivering high-quality services that promote healing, hope, and resilience. As a Remote Chat & Text Specialist, you will play a vital role in our crisis intervention and suicide prevention efforts, working from the comfort of your own home.

About arenaflex

arenaflex is a non-profit organization that has been serving the community since 1987. We are an EEO/AA Employer and are committed to providing equal employment opportunities to all employees and applicants for employment. Our mission is to provide valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention.

About the Role

As a Remote Chat & Text Specialist, you will be responsible for ensuring the quality of services to clients, coordinating day-to-day operations of the program, and recommending and implementing changes that would improve the delivery of services. You will provide direct service counseling, ongoing counseling, prevention services, and education services to adults, families, and youth. You will also supervise remote clinical staff and work collaboratively with other departments to ensure continuity of care.

Key Responsibilities

* Answer all chats & texts in a timely and professional manner while meeting agency goals

• Effectively assess clinical situations and needs of all chatters
• Provide quality assurance of the program's service delivery
• Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders
• Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up
• Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift
• Comply with and assure compliance by staff with the agency's standard of care for service delivery
• Ensure quality service delivery including clinical care and all associated documentation
• Maintain all client records in accordance with agency policies and procedures
• Take an active role in ad hoc committees and work groups as assigned by the Manager or Director of Programs
• Provide instruction and training for interns and staff
• Adhere to the agency's policies and procedures and assure that staff is in compliance
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency
• Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care

What You'll Provide

* Excellent oral and written communication skills

• Clear and effective communication
• Strong customer service
• Strong problem-solving and analytical skills
• Ability to document detailed information
• Ability to multitask
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency
• Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners

Education and Experience

* A bachelor's degree in counseling, social work, or a related field is required

• Minimum of 5 years of experience in the behavioral health field
• Crisis Experience preferred
• Supervisory experience preferred
• Program Development preferred

What You'll Experience

* The typical work environment will be at an arenaflex office, working indoors

• Employees must be able to lift up to 25 pounds at times

What You'll Receive

* Generous PTO (15 days the first year)

• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company-paid Life/AD&D and Long Term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Elder Care Assistance
• Pet Insurance and much more!

About arenaflex's Culture

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is inclusive, respectful, and empowering. Our team is passionate about delivering high-quality services that promote healing, hope, and resilience.

How to Apply

If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and to submit your application. Apply Now! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is inclusive, respectful, and empowering. Apply for this job