Experienced Lead Customer Experience Supervisor – Teleperformance

As a highly skilled and results-driven professional, we invite you to join arenaflex, a leading provider of customer experience solutions, as a Lead Customer Experience Supervisor. In this pivotal role, you will play a key part in shaping the operational practices that foster positive employer-employee-client relationships and drive high levels of employee morale. This is a 100% work-at-home position that requires exceptional leadership and communication skills, as well as a passion for delivering exceptional customer experiences.

About arenaflex

arenaflex is a dynamic and innovative company that is revolutionizing the way businesses interact with their customers. With a strong focus on customer experience, arenaflex provides a range of solutions that help businesses build strong relationships with their customers, drive loyalty, and increase revenue. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a work environment that is inclusive, supportive, and empowering.

Responsibilities

As a Lead Customer Experience Supervisor at arenaflex, you will be responsible for:

• Developing and implementing operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.
• Managing compliance and reporting for all center operations, including:

+ Call volume forecasting and staffing + Client service commitments + Budget + Forecasted hours versus actual hours + Payroll + And more

• Overseeing day-to-day contact center operations and business planning, ensuring:

+ Staff safety + Physical site security + Human resource development + Operational efficiency + Service quality excellence

• Promoting the highest standards of ethical and professional conduct through demonstrated individual performance.
• Thriving as a team player in a fast-paced, high-energy, change-oriented environment.
• Continuing liaison efforts with:

+ Account Management + Quality Assurance + Training + Recruiting + WFM + IT + And the Client

• Performing other related duties and assignments as required.

Qualifications

To be successful in this role, you will need to possess:

• A Bachelor's degree from an accredited college or university or equivalent work experience
• Medical Coding Certification is an added advantage
• Contact center leadership experience preferred
• Currently a supervisor or above with excellent TOPS implementation skills
• Experience managing programs with varying service objectives, agent skill requirements, and technical solutions
• Strong verbal, listening, and written communications skills required
• Excellent attendance history is required
• Some travel may be required
• Proficiency in Microsoft Office functions, including extended Outlook functions and complex Excel functions

Benefits

As a valued member of the arenaflex team, you will enjoy a range of benefits, including:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement program

Why Join arenaflex?

At arenaflex, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance, and we offer a range of benefits and programs to support our employees' physical and mental well-being. We are also committed to career growth and development, and we offer a range of training and development opportunities to help our employees achieve their career goals.

How to Apply

If you are a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, and we strive to provide equal opportunities for career growth and development. Apply for this job