Experienced Customer Service Agent – Virtual – Temporary

At arenaflex, we believe that a company's success starts with its people. Our core values of Champion People, Grow with Purpose, and Be Alight drive our mission to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

Our Story

arenaflex is a global organization that is passionate about improving lives. We are committed to creating a workplace where everyone belongs, grows, and thrives. Our comprehensive total rewards package, continuing education and training, and flexible work arrangements make us an ideal place to put your passion to work.

Join Our Team

If you embody the values of Champion People, Grow with Purpose, and Be Alight, we want to hear from you. Our Customer Service Agent role is an exciting opportunity to join our team and make a meaningful impact on people's lives. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities

* Make outbound calls to confirm/schedule/reschedule participant's appointment with a Benefit Advisor

• Answer inbound phone calls pertaining to the status of an application or general customer inquiries
• Respond to instant live chat requests from customers
• Assist customers with website navigation and self-service options
• Provide accurate and timely information to customers regarding their benefits and services
• Document all conversations and actions taken on each interaction

Requirements

* High school degree or equivalent

• 1+ years customer service experience in a call center environment preferred
• Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments preferred
• Strong written and verbal communication and rapport building skills
• Experience and general comfort level using Microsoft Word, Excel, computer telephony, internet, and computer tools

Essential Skills

* Ability to talk and efficiently type simultaneously

• Ability to multitask across multi-functional work
• On-camera visibility during any meetings, trainings, or per leadership request
• Takes initiative and demonstrates strong problem-solving skills
• Proven success in maintaining a calm and professional demeanor in a fast-paced business environment; able to deescalate
• Aptitude for understanding details of insurance or complex information
• Actively listening to participants to understand both verbal and non-verbal cues
• Researching options in proprietary arenaflex tools
• Demonstrating sustained confidence and resilience during challenging interactions
• Fully and accurately documenting all conversations and actions taken on each interaction

Preferred Qualifications

* Previous experience in a customer service role, preferably in the insurance industry

• Knowledge of Medicare and other health insurance programs
• Experience with customer relationship management (CRM) software
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Work Environment

* Dedicated quiet home office/workspace is needed with stable internet connection

• A home-based system test will be required to ensure speed and quality match arenaflex requirements (currently minimum speed is 100 Mbps)
• Cost for internet and/or phone services and equipment will not be reimbursable
• arenaflex will provide a laptop, additional monitor, keyboard, mouse, and headset

Benefits

* Comprehensive total rewards package

• Continuing education and training
• Flexible work arrangements
• Competitive compensation and bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for career growth and advancement

Diversity and Inclusion

arenaflex is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

Background Check

All positions require an applicant who has accepted an offer to undergo a background check. The checks run is based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.

Flexible Working

arenaflex considers flexible working arrangements wherever possible. We have been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Pay Transparency Statement

arenaflex considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. arenaflex makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of arenaflex business units.

How to Apply

If you are a motivated and customer-focused individual who is passionate about improving lives, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company culture and values. Apply for this job